• Report: #386053
Complaint Review:


  • Submitted: Wed, October 29, 2008
  • Updated: Wed, October 29, 2008

  • Reported By:Clearwater Florida
5014 Hampton St Hampton, California U.S.A.
  • Phone: 888-615.5663
  • Web:
  • Category: Stereos

OnlineCarStereo.com Company that sold me defective products Hampton California

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I ordered a Dual radio XD8625 on behalf of my husband (Vincent Smith) which has a order number of 7D2FD9318961. The first time my husband and I went to get the radio installed, the installer could not finish the install due to the fact that we got a defective radio. So the cost of the first failed radio installation was at about $139.00 (100 labor cost and 30 for the body kit part to complete the installation. I told the retailer what happened and they offered to fix or replace the radio if I returned the product.

Then I had to pay approximately $30 to ship it back (with declared value) in order to replace the defective radio and I also had to pay an additional $65 to get the radio reinstalled (got a discount because the installer felt bad for me regarding the first failed installation). The company told me it would take approx 6-8 weeks because this was a warranty claim (in other words, this is the manufacturer's fault) and that they would have to ship the radio to the manufacturer to get it fixed.

Once I got the radio back (which occurred within 2 weeks) I went ahead for a second installation. This installation failed and the professional installer and he proceeded to show me the defective wires within the radio. Once again, I called the company and they told me my only options would be either: (1) try to get another radio or (2) get store credit. I asked for a refund at this point because I truly do not want another product because at this point, all the products that I received from this company were defective, which does not make for a good customer experience.

Anyway long story short, they denied my refund and are not offering any type of compensation for the installation and shipping costs (which is at $250). By the way, the store credit they are offering is simply the money that was spent on the defective radio that I received. I have submitted my complaints to the Better Business Bureau because I really think the fact that they are not willing to compensate for the extra money that I have spent is truly unfair.

In addition, this company is in violation of product liability laws. If a consumer purchases a product that has been represented to perform in a certain way but fails to do so, regardless of seller's return policy, the consumer should be able to obtain a refund or cancel the contract. I will more than likely try to contact the CA ATG as well.


Clearwater, Florida

This report was posted on Ripoff Report on 10/29/2008 01:33 PM and is a permanent record located here: http://www.ripoffreport.com/reports/onlinecarstereocom/hampton-california-90058/onlinecarstereocom-company-that-sold-me-defective-products-hampton-california-386053. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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