Complaint Review: Onlingo - onlingo.com
- Onlingo - onlingo.com
San Diego, California
United States of America
- Category: Language
Onlingo - onlingo.com Onlingo uses risky advertising techniques compiled with poor customer service policies. San Diego, California
It took two lengthy calls to cancel and three calls so far to try and get a complete refund. You are setting yourself up to make a $100+ mistake if you order from this company.
Here is what youre in for if you order 1 CD: $6.95 shipping and handling fee; a week later youll receive the CD; one more week and youll get charged $87.55. $94.50 = total cost of one CD.
If you choose to return it unopened youll pay the returned shipping costs and receive a $67.55 refund. Basically a return to sender scenario with them will cost you about $40.
Heres my experience with Onlingo so far: I received my CD and luckily did not open it (still wrapped in clear plastic just as is arrived). You can not simply return to sender. Instead you must find a phone number for Onlingo, give them a call, and request a Return Authorization number. The service rep. that cancels your account will tell you youll be refunded in full in 7-10 days. I paid for the return shipping with a delivery confirmation required (another $9.00 out of my pocket). A week or so later I received a refund for $67.55 ($20 less than what I was charged.) It turns out ONLINGO CHARGED A $20 RESTOCKING FEE FOR AN UNOPENED CD. After escalating my call to a manager they decided to make an exception for me and agreed to refund the remaining $20 which I still have not received. Im not sure if the CD is a good language learning tool, but I am assuming the product is just as shitty as the shady company policies they try to enforce.
This report was posted on Ripoff Report on 10/13/2009 06:43 PM and is a permanent record located here: http://www.ripoffreport.com/reports/onlingo-onlingocom/san-diego-california-92130/onlingo-onlingocom-onlingo-uses-risky-advertising-techniques-compiled-with-poor-custom-508803. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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