ED Magedson – Founder
Only Mannequins34 Summit St East Orange, New Jersey USA
Only Mannequins, onlymannequins.com Bad Customer Service East Orange New Jersey
It started by contacting Only Mannequins to check to see if the items I wanted were in stock. Having done this, I modified my order to cover only those items that were available. My mannequins arrived and were well packed and in good condition. However, one of the items was the wrong item.
Sent an email and another and finally got a reply kindly explaining that since the item I wanted was not available the warehouse sent an alternate of the same mannequin in a different color without first checking to see if I wanted the alternate.
Not horrible yet; just not great business tactic. I explained that I had a. checked first and b. that the alternate color wouldn't really work for my needs and that I wished to return it. Silence. Followed by more Silence.
I still have never heard back from them. I'm sorry to say that though this company has products that I could use in the future at a fair price, I certainly would find an alternate source. This company's customer service is absolutely HORRIBLE!!!
This report was posted on Ripoff Report on 12/11/2013 09:52 AM and is a permanent record located here: http://www.ripoffreport.com/reports/only-mannequins/east-orange-new-jersey-07017/only-mannequins-onlymannequinscom-bad-customer-service-east-orange-new-jersey-1106116. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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