Report: #171019

Complaint Review: OnRebate - TigerDirect

  • Submitted: Mon, January 09, 2006
  • Updated: Wed, February 01, 2006
  • Reported By: Medford Wisconsin
  • OnRebate - TigerDirect
    P.O. Box 3028
    Miami, Florida

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I completed and mailed the rebate forms for a (Part F33-1900) FujiPlus 19" LCD Monitor model #FP-988D that I purchased via TigerDirect on 10/31/05 (TigerDirect order #E2979920). There were two rebates being offered on the monitor at the time I purchased it.
There was a $90.00 rebate and a $30 bonus rebate that was offered.

After some issues were resolved (lack of signature)with the $30 rebate, I did receive a check from OnRebate for that. I have not heard anything from them on the $90 rebate.

I also purchased a 17" FujiPlus monitor on 10/25/05 (TigerDirect order #E2926612) and at that time there was a $45.00 rebate being offered on that one. I sent in the form and have not heard anything from OnRebate.

When I emailed OnRebate and inquired about the status of the rebates, I received an email from them with a link that directed me to my status on the rebate I had already received.

Medford, Wisconsin
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#1 Author of original report

FujiPlus is to blame for this issue

AUTHOR: Harlan - (U.S.A.)

Upon further checking, I found that the rebates that I had not received were sent to, and the responsiblity of FujiPlus (Min Maw Int.)and that OnRebate was only responsible for the $30 Bonus rebate which they did deliver. I, however, was not impressed by OnRebate's typical attempt at the "You didn't sign our form" response. FujiPlus indicates that you should allow 10-12 weeks for processing. 10-12 WEEKS! Well, I am now going on 16 weeks.

Rebate Claim Department
FujiPlus Mail-In Rebate
19745 Colima Rd #1
Rowland Hts., CA 91748
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#2 Author of original report

OnRebate's response to my 2nd request for rebate status

AUTHOR: Harlan - (U.S.A.)

Our records indicate that your check was sent on 12/07/05.

If you wish, I can put a stop payment on the original check and reissue a new one?

I will await your reply!
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