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Report: #226494

Complaint Review: OnRebate - Boca Raton Florida

  • Submitted:
  • Updated:
  • Reported By: Grants Pass Oregon
  • Author Confirmed What's this?
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  • OnRebate 120 East Palmetto Park Road Boca Raton, Florida U.S.A.

OnRebate - Tiger Direct Automated system claimed they sent my rebate but its been 3 weeks and no rebate, no respnse to email inquiries. Impossible to contact company ripoff Boca Raton Florida

*UPDATE Employee: Resolve to your rebate issue.

*UPDATE Employee: Help with your rebate

*Author of original report: Update 12/22/06 no option to speak to a live person

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The first red flag was from several emails I sent going unanswered. There is only one way to contact this company and that is by email. They have an automated phone line with no options for live help. I bought a product through Tiger Direct that qualified for a rebate. I opted for the "instant rebate" (which cost extra) submitted all of the required information and received an email confirmation that my rebate had been sent (check's in the mail). 3 weeks later still no rebate and all email inquiries ignored. Non of my email inquiries bounced back so I know they were delivered.

I called Tiger Direct and the sales rep who I spoke to said they were getting about 20 calls per day regarding rebate complaints. He had recently spoke to a lady that had filed for an instant rebate and was told "check's in the mail" last March (06) and still hadn't received it. I asked the sales rep if I could speak to someone regarding my rebate and was then put on hold where I waited for 2 1/2 hours before giving up.

If the issuer of these rebates (Tiger Direct) doesn't want to honor them they shouldn't offer them. I wouldn't have bought this particular product if it wasn't being offered with a rebate. I also filed a complaint with BBB. It's hard to believe Tiger Direct would associate themselves with a 'fly-by-night' type of company like On Rebate.

John
Grants Pass, Oregon
U.S.A.

This report was posted on Ripoff Report on 12/20/2006 02:15 PM and is a permanent record located here: https://www.ripoffreport.com/reports/onrebate/boca-raton-florida-33432/onrebate-tiger-direct-automated-system-claimed-they-sent-my-rebate-but-its-been-3-weeks-226494. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
3Consumer
0Employee/Owner

#3 UPDATE Employee

Resolve to your rebate issue.

AUTHOR: Jesus - (U.S.A.)

POSTED: Tuesday, August 07, 2007

We apologize for the inconvenience you have experienced and we will try to resolve your rebate issue as soon as possible. Please contact me through my personal e-mail so we may come to a positive conclusion to this matter. My e-mail is Jesus.serrano@onrebate.com. Thank You.

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#2 UPDATE Employee

Help with your rebate

AUTHOR: Alex - (U.S.A.)

POSTED: Friday, July 13, 2007

Dear Customer:


We apologize for any inconvenience you may have experienced, and if the issue has not yet been resolved, I would be glad to assist you. To begin, please email me at alex@help.tigerdirect.com with your Tiger Direct order number in the subject line, as well as a brief summary of your rebate situation in the body of your email. If you have your rebate tracking number(s), you can include that also. Your issue will be researched, and we look forward to resolving it for you as promptly as possible.


Sincerely,

Alex
Tiger Direct Customer Service/Web Response

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#1 Author of original report

Update 12/22/06 no option to speak to a live person

AUTHOR: John - (U.S.A.)

POSTED: Friday, December 22, 2006

Today I was able to contact on rebate by telephone by asking the recording for a 'representative'. There was no option to speak to a live person on the recorded message but asking for a 'representative somehow worked. After speaking to the the rep he admitted not having sent my check yet, even though I was sent a confirmation email stating it was already sent. I applied (and paid extra) for the 'no wait status' rebate which was supposed to be processed upon receipt of the information that I submitted. He also had no explanation for ignoring my emails but said he would reimburse me the full amount of the rebate (including the extra amount I paid for 'no wait status'). Now the ball is in their court and I'm waiting to see how well they follow through.

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