OnRebate.com Rejected my claim even I have submitted all requested materials Miami Florida

OnRebate.com responded to my original complain and ask me to contact April Jackson for further assistance. I sent the following e-mail to this person yesterday, but I did not get any response. See my e-mail below.

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Dear On-Rebate.com support:

Thank you for responding to my Rip-off file. I agree with your terms and condition, and I have no problem with that.

I do have problem, however, with your process of helping your customers to resolve a dispute. In this case, I have an evidence that show orignal rebate form with the UPC barcode taped to it. Since I already sent in the original UPC barcode, there is nothing else I can send you, except presenting you my evidence that is my photocopy of original rebate form with the UPC barcode.

It is really a simply case from my perspective. You can either think I am a crook and want to cheap you out of $17 rebate dollar, or you can take my word at good faith (of course, I will present you my evidence). I have never worked with a company who thinks all its customers are frauds or crook. In fact, most reputable companies will give their customers the benefit of doubt first.

It is really up to you and your company's policy in handling this case. I am spending far more valuable time than the $17 rebate dollar. It is really not about the money; it is about the principle of holding a company accountable for the service it offers.

Dear, Customer


We apologize for any frustration cause during the rebate process. As per our terms and condition the original UPC barcode must be submitted at the time of processing. For further assistance please contact me at april.jackson@onrebate.com.