Complaint Review: OnRebate.com - Tiger Direct - Miami Florida
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- Author Confirmed
- OnRebate.com - Tiger Direct 7795 W Flagler Street Suite 35 Miami, Florida U.S.A.
- Phone: 888-222-9300
- Web:
- Category: Computer Stores
OnRebate.com - Tiger Direct rebate ripoff Rebate not paid after 6 months Miami Florida
*Author of original report: And Surprise... Nothing happens
*UPDATE Employee: Update on follow-up
*UPDATE Employee: Follow-up
*Author of original report: Still no answer from Alex nearly a month later
*UPDATE Employee: Your email has been forwarded
*Author of original report: Looks like Alex doesn't answer his email...
*UPDATE Employee: Help with your rebate
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Here's the drill - My two rebates ($40 & $30) for a TigerDirect purchase were ACCEPTED by OnRebate on 7/31/06.
Since I could see online that the rebates were accepted, I waited patiently until November for payment. Unfortunately, payment never came. I made several phone calls (spoke with Alex, Otto, et al) and sent several emails and each time (after much hassle) received the explanation that technical problems preventing them from paying me. Each time, they assured me that the problem was fixed and I'd get paid within a week.
One guy named Robert, on 11/24/06 said on the phone that he would issue a credit to my credit card. I even waited for him to get an authorization from his supervisor, Elizabeth. The credit never came.
Finally, In December, I filed a complaint with BBB (where their rating is unsatisfactory). Here's the company's response:
******** TigerDirect BBB Complaint Response *****
Thank you for this opportunity to respond to the customer complaint.
Our system shows that the customer rebates were accepted on 7/21/2006. At the time of your registration were having technical difficulties, which cause the system not to release the customer payments. To ensure customer satisfaction your information has been forward to accounting department. The customer payments should be release with in 7-10 business days.
For future references, if you do not receive payment within 45 business days from the acceptance date please contact our customer service department at 1-888-222-9300. We thank you for your assistance in the efforts to resolve this case. If you have any additional questions, please contact April Jackson at (888) 222-9300.
******End of company response *****
I really thought they'd send the payment once I saw this. Unfortunately, no such luck!
At first I assumed they were incompetent, since I've never been scammed by a NYSE traded company so blatantly before (Systemax). Now I think they're running a huge fraud ring.
IMHO, These folks are scammers and while some rebates are definitely paid, many are not. It's only a matter of time before you'll end up losing cash with this outfit.
Jim
Newfields, New Hampshire
U.S.A.
This report was posted on Ripoff Report on 01/26/2007 08:12 PM and is a permanent record located here: https://www.ripoffreport.com/reports/onrebatecom-tiger-direct/miami-florida-33144/onrebatecom-tiger-direct-rebate-ripoff-rebate-not-paid-after-6-months-miami-florida-232936. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#7 Author of original report
And Surprise... Nothing happens
AUTHOR: J - (U.S.A.)
SUBMITTED: Monday, September 10, 2007
Alex,
I just checked the online rebate status and it still shows that the rebates are accepted and pending payment. No change.
We can play this silly web ping-pong game forever, but by now everyone can clearly see that TIGER DIRECT CANNOT BE TRUSTED TO PAY REBATES!
In addition, everyone can also see that your company's management isn't all that smart (take note Systemax SYX shareholders). The geniuses in your management chain must think it's better to pay you to do continuous damage control rather than just pay the rebates they owe.
So let's make some more fodder for the search engines to pick up.
BTW, it's nothing personal. I actually feel bad for you having to play this silly game as part of your job. But here's a novel idea you might run up your management chain - Stop posting messages here and just pay the darn rebates!
Jim
#6 UPDATE Employee
Update on follow-up
AUTHOR: Alex - (U.S.A.)
SUBMITTED: Monday, August 27, 2007
Jim,
Per the Onrebate agent who received the follow-up I submitted Friday, your rebate issue has been researched, and its processing will be expedited. We appreciate your patience.
Sincerely,
Alex
Tiger Direct Customer Service/Web Response
#5 UPDATE Employee
Follow-up
AUTHOR: Alex - (U.S.A.)
SUBMITTED: Friday, August 24, 2007
Hello Jim:
I have requested an update from April over at OnRebate regarding this issue. The update will be forwarded to you as soon as it becomes available. I do apologize for the delay, but I also appreciate your patience regarding this matter. I assure you this issue will be resolved.
Sincerely,
Alex
Tiger Direct Customer Service/Web Response
#4 Author of original report
Still no answer from Alex nearly a month later
AUTHOR: J - (U.S.A.)
SUBMITTED: Friday, August 03, 2007
Alex wrote:
> Your email was forwarded to one of our research agents, and will be
> reviewed in the order it was received. We greatly appreciate your patience
> regarding this matter.
A month later and still no response from Alex and friends. The rebate is now OVER 1 YEAR OLD. The web site status still shows my rebate as accepted with "payment pending." These guys are unreal.
Incompetence and fraud is what you'll get with them. The Better Business Bureau now shows their rating as UNSATISFACTORY. I wish I had checked on this before placing my order.
#3 UPDATE Employee
Your email has been forwarded
AUTHOR: Alex - (U.S.A.)
SUBMITTED: Thursday, July 05, 2007
Your email was forwarded to one of our research agents, and will be reviewed in the order it was received. We greatly appreciate your patience regarding this matter.
Sincerely,
Alex
Tiger Direct Web Response
#2 Author of original report
Looks like Alex doesn't answer his email...
AUTHOR: J - (U.S.A.)
SUBMITTED: Tuesday, July 03, 2007
After seeing the rebuttal from Alex at Tiger, I though I'd give it one more try.
Unfortunately, my email, which included all of the info Alex requested, has received no response.
My guess is that they didn't want this report to stay unanswered. They thought they could get the last word and make readers think that they really do want to make things right.
Don't be fooled. These guys are scammers!
Jim
#1 UPDATE Employee
Help with your rebate
AUTHOR: Alex - (U.S.A.)
SUBMITTED: Friday, June 22, 2007
Dear Customer:
We apologize for any inconvenience you may have experienced, and if the issue has not yet been resolved, I would be glad to assist you. To begin, please email me at alex@help.tigerdirect.com with your Tiger Direct order number in the subject line, as well as a brief summary of your rebate situation in the body of your email. If you have your rebate tracking number(s), you can include that also. Your issue will be researched, and we look forward to achieving a resolution for you as promptly as possible.
Sincerely,
Alex
Tiger Direct Customer Service/Web Response
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