Report: #222841

Complaint Review: OnRebate.com

  • Submitted: Wed, November 29, 2006
  • Updated: Tue, December 12, 2006
  • Reported By: Hulett Wyoming
  • OnRebate.com
    120 East Palmetto Park Road
    Boca Raton, Florida
    U.S.A.

OnRebate.com Promised, CONFIRMED rebates never sent Ripoff Boca Raton Florida

*Author of original report: Corrective Steps taken

Show customers why they should trust your business over your competitors...

I sent in for 2 rebates for items purchased at TigerDirect. All required materials were sent. OnRebate confirmed reciept of rebate materials and confirmed rebate requirements were met. Total rebates for both were $150. Payment would be recieved in 8 to 10 weeks. It has been about 16 weeks now since first rebate was confirmed by OnRebate.

I called OnRebate on 11/13/06 and was informed my first rebate for $50 would be immediately forwarded to the appropriate department and payment would be made in 7- 10 days. Ten days later, I again called OnRebate (because no payment had been made) and was told I could expect payment in TWO days. Three days later and I am filing this report with your company, Rip-Off Report.

On 11/14/06 I also filed a report with the Better Business Bureau in Florida. They sent a copy of the complaint to OnRebate who had until 11/29/06 to respond. They have not done so. The BBB has sent a followup letter as of today, 11/29/06.

Following are my rebate confirmations by OnRebate.com:

Rebate Tracking Number: FHJ9CKMFASYBMGFW


Status Date/Time
User applied for OnRebate 8/1/2006 4:21:26 PM
Email was sent for Confirmation 8/1/2006 4:21:26 PM
Email was confirmed by the user 8/1/2006 4:23:39 PM
Printed out the rebate registration, awaiting receipt of documentation 8/1/2006 4:23:45 PM
The Rebate was accepted 8/23/2006 7:00:42 AM

Rebate Tracking Number: ESQWG36CCVW8YZYG


Status Date/Time
User applied for OnRebate 8/16/2006 9:32:41 AM
Email was sent for Confirmation 8/16/2006 9:32:41 AM
Email was confirmed by the user 8/16/2006 9:44:49 AM
Printed out the rebate registration, awaiting receipt of documentation 8/16/2006 9:44:57 AM
The Rebate was denied
Insufficient documentation - No UPC 9/6/2006 3:10:36 PM
The Rebate was accepted 9/18/2006 2:43:04 PM

OnRebate's website now shows both these payments as being sent thru PayPal a week ago. No payments have been recieved in my PayPal account as of today, 11/29/06.

Alan
Hulett, Wyoming
U.S.A.
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This report was posted on Ripoff Report on 11/29/2006 10:18 AM and is a permanent record located here: http://www.ripoffreport.com/reports/onrebatecom/boca-raton-florida-33432/onrebatecom-promised-confirmed-rebates-never-sent-ripoff-boca-raton-florida-222841. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 Author of original report

Corrective Steps taken

AUTHOR: Alan - (U.S.A.)

I am the person who originally filed this report and am updating the report. About a week after filing this report, and 2 more phone calls to OnRebate.com, payment was finally sent and received by me. Profuse apologies were made by the company for the problems.
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