Complaint Review: OnRebateTigerdirect
- Phone: 800-222-9300
- Category: Corrupt Companies
OnRebate.com Tigerdirect.com Dishonest rebate practices with poor customer service. swindled Miami Florida
*Author of original report: Correction of informaiton;
My problems came after several successful rebates with OnRebate. After I had those successful submissions and had some outstanding payments I was sorry to see that they decided to stop paying me. I have 5 unpaid rebates from OnRebate.com at this point and those include Rapid Rebates and standard rebates all to be paid to a PayPal account.
All rebates have been accepted and are due to paid but haven't with the exception of one which they claim they never recieved. I have tried to resubmitt this one but with no success. I can't return the merchandise because they have all my UPC symbols now.
2 Rebates were Rapid Rebates that are 2 weeks late since I recieved an email listing they I should expect them on 12/8. The other 2 that OnRebate acknowledges I have submitted for standard payment were due in OCTOBER.
I have all documentation from the company listing activity and copies of my submissions. They haven't given me any reason to believe anything they say at this point.
I have not recieved a single response from my emails to their company and my phone calls are no longer answered. I called 3 times today and got through the first time and asked to talk to a manager that hung up on me without talking to me after being transfered. Subsequent calls where not even answerred just disconnected. I was on hold for over 73 minutes total today.
Similiar service occured when I contacted TigerDirect for aid. I sat on hold for 46 minutes before I hung up to eat. I have had an email response from Tigerdirect but they say to go through OnRebate.
The practice of avoiding customers who have legitimate claims is totally dishonest and low. I hope someone has the backing to take on these companies and get one back for the little man.
This report was posted on Ripoff Report on 12/19/2006 06:02 PM and is a permanent record located here: http://www.ripoffreport.com/reports/onrebatetigerdirect/miami-florida-33144/onrebatecom-tigerdirectcom-dishonest-rebate-practices-with-poor-customer-service-swind-226327. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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