Report: #1391098

Complaint Review: Ooma

  • Submitted: Mon, August 07, 2017
  • Updated: Mon, August 07, 2017
  • Reported By: Karen — Ramona California USA
  • Ooma

    Internet
    USA

Ooma Ooma VOIP internet telephone, Service NOT Free, and Must keep buying new devices to keep phone number. Internet

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We were one of the original customers of Ooma when it first came out. We bought their original device, under the promise of “free” phone service for life. At first we accepted paying for the “Premier” service since there was a fee to transfer our home phone number to Ooma.

Their service is not fully compatible with touch-tone (so cannot use if your answer machine has dial-in features for your voicemail, so must only use Ooma’s online stuff that you must pay for) and also incompatible with our alarm system.

Then they discontinued support for our device we had purchase, and said we had to buy a new one and sign a new contract with different terms, to keep the service and the phone number. We tried to have them port our old home number over to a new service provider, but they could not do it. So we tried to get them to live up to their original promise, and original contract, and they just got snotty and disconnected our phone service, and we have lost forever our old home phone number

Ooma is entirely run by India call-center people, and they lie and try to get you “over a barrel” to keep extracting money from their customers. The best thing that can happen to this company is that they get shut down, or go out of business, so that can’t keep ripping people off.

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This report was posted on Ripoff Report on 08/07/2017 06:16 PM and is a permanent record located here: http://www.ripoffreport.com/reports/ooma/internet/ooma-ooma-voip-internet-telephone-service-not-free-and-must-keep-buying-new-devices-to-1391098. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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