Report: #1387278

Complaint Review: OphthalMech

  • Submitted: Fri, July 21, 2017
  • Updated: Fri, July 21, 2017
  • Reported By: Not tolerating this — Georgia United States of America
  • OphthalMech

    Internet
    USA

Show customers why they should trust your business over your competitors...

I think it's ironic that this company claims to "place integrity at the center of our corporation" (according to their website https://www.ophthalmech.com/company-info) while at the same time using stolen images to falsely advertise their acuity charts. Their "acuviz micro digital acuity system" is advertised on their website using a stolen screenshot of our product! The screenshot features a custom hand-built font that we created and they do not have access to it.

Just scroll through the rest of the images they provide for this chart. Notice how the numbers on the sides change from red to black? No consistency. How can there be when they're using stolen imagery? I hope doctors are paying close enough attention to notice this on their own as consistency in an acuity chart is Very important. If you value being delivered the product that was advertised to you, and if you actually do value integrity, do not purchase equipment from these people. They are thieves. 

 

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This report was posted on Ripoff Report on 07/21/2017 05:23 PM and is a permanent record located here: http://www.ripoffreport.com/reports/ophthalmech/internet/ophthalmech-ophthalmech-inc-liars-thieves-false-advertisement-pound-ridge-new-york-1387278. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
2Author
0Consumer
1Employee/Owner

#1 Author of original report

Thank You

AUTHOR: - ()

Ophthalmech, Inc has removed the stolen screenshot and replaced it with a screen that accurately reflects their product.  While we're disappointing that our IP was misappropriated, and that our initial communication on the matter was ignored, we are grateful that they've done the right thing and harbor no ill will. We welcome fair competition, are thankful for the swift resolution, and sincerely wish Ophthalmech, Inc the best of luck.

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#2 Author of original report

We did reach out to you

AUTHOR: - ()

The font is not a Microsoft font.  It was designed by us specifically for our product and is our intellectual property.We did attempt to contact you multiple times through your website and received no reply.  It is misleading and dishonest of you to post product screenshots that are not yours (made apparent by the different fonts across your various screenshots).  If you remove the offending screenshots we will be happy to take down our negative remarks.

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#3 REBUTTAL Owner of company

A REAL COMPANY would have contacted us before making false allegations

AUTHOR: Ophthalmech, inc - (USA)

We wish you had contacted us so we could have settled this in a more professional manner. For your information every letter on the Acuviz screen, which you say that you created, are standard fonts found on many computers. I'm sure if you created these fonts you would have done a lot more than just go on a free sight like Ripoff Report and vent. I think Microsoft would be upset to find out that you are taking credit for creating fonts that they created.

You didn't even leave your real company name so our lawyers could contact you. We would gladly talk with you and we consider all complaints important. We will definitely review your complaint, no matter how poorly you presented it, and remove anything that could be misconstrued. We realize that we may be your competition but attacking us before you give us an opportunity to explain or fix a possible problem is very unprofessional.

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