• Report: #645596
Complaint Review:

Optics Planet

  • Submitted: Wed, September 29, 2010
  • Updated: Wed, September 29, 2010

  • Reported By: Richard — Driggs Idaho United States of America
Optics Planet
Internet United States of America

Optics Planet Shipped and billed unauthorized order, refused to pay return shipping Internet

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I placed an order for several items from Optics Planet. The next day they sent an email indicating that the item was on indefinite back order.  I sent a return email canceling the order, and obtained it from another supplier.

A month later they billed my credit card for the order and shipped it via UPS.  After four phone calls they eventually agreed to take the shipment back, but refused to pay for the full amount of return freight.

Fraudulent billing, terrible customer service.  Upon searching the internet I find scores of similar complaints.  It seems as if company policy is to annoy as many customers as possible.

This report was posted on Ripoff Report on 09/29/2010 07:28 AM and is a permanent record located here: http://www.ripoffreport.com/reports/optics-planet/internet/optics-planet-shipped-and-billed-unauthorized-order-refused-to-pay-return-shipping-inter-645596. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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