Complaint Review: OpticsPlanet.com - Internet
- OpticsPlanet.com Internet USA
- Phone: 8005045897
- Web: http://opticsplanet.com
- Category: Sporting Goods
OpticsPlanet.com Optics Planet Doesn't have products it says it does, double charges credit cards Northbrook Illinois
*UPDATE Employee: Cannot locate order
I have ordered thousands of dollars of goods over several orders and two months. They constantly over promise delivery times. It has been taking several days to even process orders. They are now weeks since my order was taken, then only 3 of 4 items were in stock. Meanwhile, they charged me the $550 (approx) for the three sent items, then billed my card again for the full $599 for all items. I couldn't figure out why payments were bouncing. It turns out they are double dipping credit card charges. Meanwhile, they promised items to be delivered today, but the tracking number says 6 more days. What a rotten Internet webstore.
This report was posted on Ripoff Report on 01/07/2016 08:54 PM and is a permanent record located here: https://www.ripoffreport.com/reports/opticsplanetcom/internet/opticsplanetcom-optics-planet-doesnt-have-products-it-says-it-does-double-charges-cred-1278773. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#1 UPDATE Employee
Cannot locate order
AUTHOR: OpticsPlanet.com - (USA)
SUBMITTED: Tuesday, January 19, 2016
We are very sorry to hear you were unhappy with your recent shopping experience. Please accept our apology for any inconvenience or frustration we may have caused you.
Customer service is our number one priority. Unfortunately, we are unable to locate your order. Please contact us at 1-800-504-5897 or via email care@opticsplanet.com and our customer service representatives will be happy to help you.
We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.
Advertisers above have met our
strict standards for business conduct.