Complaint Review: Optimal Stack
My husband placed an order using my bank account for a "free two week trial" of these pills through an ad in Men's Health magazine. The ad indicated there would be a 2 week sample pack shipped to him and they would only charge him for shipping. There was nothing in the ad that said anything about the normal cost of the pills or that anything that would be charged to the account afterwards.
This morning I checked my account balance and there was a strange charge for $87 that I did not authorize. I first called my bank and explained my suspicions, and they assured me that since I did not authorize the charge I could file a report for fraud as soon as the charge finished pending on Monday.
My husband called the company, hoping to calmy work out a solution. He has barely used his pills and offered to send them back for a full refund, which I now see on the website that he is 100% legally allowed to do. Really, all the customer service department had to do was either explain WHY we were being charged $87 or agree to the refund that they are legally obligated to give us since it has been far less than 30 days since he ordered them.
My husband was totally calm and polite, and I could hear the customer service rep being rude to him over the phone. I then took the phone and told him that since it was MY bank account and I did not authorize the charge, that I could dispute it with the bank, which I know is a huge hassle for both the bank and the company. I didn't want to do that! I was hoping that they would just give us the refund in exchange for us sending the pills back... you know, like their website says they will!
The customer service rep was INCREDIBLY rude to me, told me my husband was irresponsible, "dared" me to march to Washington, DC and change the laws (still have no idea what laws he is referring to...are there supplement laws?) and basically lectured me....for what, I'm still not sure! He refused to give me his name and refused to put me in touch with his supervisor. He claimed he could refund us half the $87 "out of the goodness of his heart." Bullshit!
Needless to say, a fraud report is in progress with my bank and I am reporting this company to every rip off site imaginable. I am a professional writer and will also be using my SEO knowledge to make sure anyone who Googles this company sees who they really are. It's one thing to be shady and hide things under fine print. It's another thing to entirely misrepresent your "deal" in a magazine ad and be completely disrespectful- and illegal- on the phone.
I have no idea if the dumb pills work or not. My husband barely had them long enough to try them, and now I will see to it that he ships them back, because I'm not out to rip anyone off, unlike Optimal Stack. But in my opinion, if your product works, you wouldn't have to scam people to make a profit. Just something to consider if you're tempted to order these.
This report was posted on Ripoff Report on 06/22/2013 02:01 PM and is a permanent record located here: http://www.ripoffreport.com/reports/optimal-stack/denver-colorado-80216/optimal-stack-optimal-stack-free-trial-is-a-scam-1061284. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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