• Report: #1052317
Complaint Review:

Optimal Stack

  • Submitted: Mon, May 20, 2013
  • Updated: Tue, May 21, 2013

  • Reported By: shil01 — Providence Rhode Island
Optimal Stack
Internet USA

Optimal Stack Free Trial does not exist  Internet

*UPDATE Employee: Optimal Stack Customer Care

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This is a good one. This company lies too much. I can't believe a lawyer hasn't gotten ahold of this one yet. They even lie in their terms and conditions!

Well, I was silly enough to do this. I knew I would be signing up for an autoship - Even though it is not mentioned anywhere on the page - It's just common sence. But in actuallity it's worse. You are getting charged for the first bottle as well... I think it comes out to about 95 dollars in charges.

I read the reports on here and realized what I was dealing with. If I was more willing to take the time, I would do something about it, but these guys lucked out with me - I took their new option and was only billed about 44 dollars for the bottle. Which I know for most people is rediculous but I don't have the time to deal with them.

As for those of you who were completely scammed, fill out a report to the better bussiness bureau.
I can't stand people who make an uneducated career out of scamming people. And then they grow to be so shrewed and begrudged against their customers who, shock, don't want to be ripped off or lied to!

Filing a report to the better business burea is the most simple and easy way to deal with this (And good news, ANYONE can do it). Whether or not they can fine tooth their way around lawyers with their poorly written terms, optimal stack can't fight several reports to the BBB. They will give you a refund and, they will face as much hell as they gave you in this manner. So please guys, it's a pretty simple action. Fight back, here ya go: www.bbb.org

This report was posted on Ripoff Report on 05/20/2013 09:51 AM and is a permanent record located here: http://www.ripoffreport.com/reports/optimal-stack/internet/optimal-stack-free-trial-does-not-existnbsp-internet-1052317. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Optimal Stack Customer Care

AUTHOR: Customer Service - ()

Optimal Stack is dedicated to an extremely high standard of customer care and we are committed to wholly resolving any and all concerns that our customers may have about their purchase.  Our commitment to providing the highest quality service possible is reflected in the following policies:

- A 30-day money back guarantee.  If youre not satisfied with the product for any reason at all, simply let us know and well issue you a full refund.  No questions asked.

- A free 14-day trial.  We give our customers a generous trial period with the product so theyre able to try it before purchasing it.  Again, if for any reason at all youre not satisfied, please contact customer service and well cancel your account to ensure that youre charged nothing further.

Please note that while this is a free trial, it is not a free sample as mentioned above.   It wouldnt be viable for us to send out thousands and thousands of free bottles every month, but we can offer a trial period on the product so theres no risk for our customers and they have ample opportunity to try it to see if its right for them.  A large majority of our customers who take advantage of this free trial go on to take Optimal Stack month after month and they do so because they experience results.  It works.

These results are a reality of Optimal Stacks key ingredients a proprietary blend of Taurine, Beta Alanine, Caffeine, Arginine, and Alpha-Ketoglutarate that was designed to boost stamina, strength, intensity, energy, and focus.

Our corporate mailing address:

Optimal Stack
6330 North Washington Street #8
Denver, CO 80216

Our website:


And lastly, please call us.  1-866-330-2928.  Our customer care department is available 24 hours a day, 7 days a week, and we want to hear from you.

Thank you for your time, thank you for your interest in Optimal Stack, and we look forward to helping you achieve your fitness goals.

Best Regards,

Optimal Stack, Corporate

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