optimal stack not received my refund yet united states Internet

i ordered the 90day free trial where u only have to pay for the p and packagin so i thort i chekd my bank the day sfter and it charged me 153.00 plus the 1.99 postage n packagin i cried then rang my bank optimal stack told me to wait 28days then i could print out a refund form which i did and at the bottom of the form it said please wait upto 10weeks to receivce a check in the post i think they think your going to forget iv been waiting 9 weeks so lets see if i get my check delivered iv never known a company to prolong things like this company has i still have hope wish they had an email address