Report: #1382315

Complaint Review: Opus Virtual Offices

  • Submitted: Fri, June 30, 2017
  • Updated: Fri, June 30, 2017
  • Reported By: R Zeng — Irvine California USA
  • Opus Virtual Offices

    Nationwide
    USA

Opus Virtual Offices Misleading advertising, locations didn't work, very hard to use, very hard to cancel Nationwide

*Author of original report: Partial refund offered

*Author of original report: Partial refund offered

Show customers why they should trust your business over your competitors...

We had a horrible experience with Opus. They never told us that their "virtual offices" are actually mailboxes rented from different independent owners and that the customer has to contact each and every singe one of these locations separately, with a separate verification process, with a separate customer service representative, if any, at these locations, with no central control or oversight over these locations. At least 3 of the places never got back to us, never received any mail, after 2-3 attempts. In an effort to give opus another chance we didn't cancel immediately and tried resending mail to these locations THREE or more times, with each attempt failing. This continued the billing cycle further. 

We found out most of these places charge 1/10th the price of what opus charges if we contact them directly. We thought going through opus they would make the process easier or something, facilitate with the scanning of documents, or have a central login where we can see documents. None of this was the case, they did not even help us contact each location, they simply give you a package with the independent locations number and you are supposed to do the rest yourself. What is the point of that?

I emailed support and they often won't get back to me unless I call. We believe the advertising is very misleading and we deserve a partial refund, and at least a full refund on the locations that didn't work at all. 

Because they have no control over these locations, each one is an entirely different experience. Also, these locations rent to their competitors so when we call them they ask us which one we are from. From a customer perspective this breaks a lot of trust. 

Thankfully we found many of their competitors offering the services that they actually advertise at a much lower cost. We actually thought opus was a premium service due to their cost but they actually ended up much worse. I work with a lot of different companies and to be honest I rare experience working with a business that is this bad.

 

 

 

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This report was posted on Ripoff Report on 06/30/2017 10:33 AM and is a permanent record located here: http://www.ripoffreport.com/reports/opus-virtual-offices/nationwide/opus-virtual-offices-misleading-advertising-locations-didnt-work-very-hard-to-use-ver-1382315. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
2Author
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#1 Author of original report

Partial refund offered

AUTHOR: - ()

They are offering a partial refund and early cancellation which is satisfactory.

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#2 Author of original report

Partial refund offered

AUTHOR: - ()

We accept the partial refund from opus as satisfactory.

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