• Report: #750872
Complaint Review:

Orange County Pool and Spa

  • Submitted: Fri, July 08, 2011
  • Updated: Sat, July 09, 2011

  • Reported By: Jim — Yorba Linda California United States of America
Orange County Pool and Spa
Internet United States of America

Orange County Pool and Spa The Owner of Orange County Pool and Spa Harassed Me, Internet

*UPDATE Employee: Oh James or Jim Koeppel we dont work for free

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On July 8, 2012, I had Orange County Pool and Spa come to provide routine service to my spa.I also had a burned out light. When the serviceman quoted me $150 to replace the light, a price I deemed too high, I asked him a couple of questions regarding how I could do the job myself, still intending that he perform the other routine service I had requested. The serviceman was extremely rude and condescending after I asked him the two questions regarding how to replace the light myself. When the serviceman left, I immediately called to company to complain, and they never returned my call. I then wrote a testimonial on their website as their website requests. In it, I stated the facts as I described them above and concluded that the serviceman's behavior was quite bizarre and the company does not seem to regard customer service highly. I then received this email response from OCPS that I copied verbatim:

"You are harassing us with your comments. Be warned any future communications, reviews, attempts to contact will be forwarded to our attorney, we will seek a restraining order and sue you for defamation and trade libel. We choose to do no further work and have every right to refuse service to you.
Anthony Del Rio
Sent via BlackBerry by AT&T"

I thought this bullying was pretty outrageous behavior for someone who asked a question about a spa light. So, I sent them an email back:

"Please be advised that your website invited me to comment upon the service from OCPS. Defamation requires that a publication is made that is false. The facts I stated in my comment are true. Trade libel also requires that comments made are false. An attorney should understand these terms.

Be advised that any further communication with me will be considered harassment."

I immediately received another email back! I couldn't believe it! Here it is:
"You're a complete joker! Go to la county court records. We won a harassment suit last year of $155k against david hynes for posting falsely. Brea pd will be called, a police report will be filed and you will find yourself in superior court if you defame or contact us again. Get a life!
Sent via BlackBerry by AT&T"

I then received another email from another OCPS employee:

"Anthony, stop communicating with this loser!!! File a report with Brea PD tomorrow morning and block his email addresses against all of ours when you get in the office. Then call my buddy Randy at lsis investigations to start a background check on this clown. Find out everything, credit, job, assets, criminal. If there's any more harassment, emails, or reviews we'll file a TRO and sue him Monday morning. He has too much free time and thinks we're obligated to work
for him. Thank You for choosing Orange County Pool & Spa Service!!
Brian R.
OC Pool & Spa Service
Orange Counties' Most Consistent & Reliable Pool Service Company
714-671-0882 ph.
714-671-0701 fax.

I am guessing "Brian" is the owner. This behavior is exceptionally odd for someone who was asked a question about a pool light. It makes me wonder about the mental stability of the owner, or perhaps the owner is simply acting as a very young, inexperiened and spoiled child. Beware of this company! The people there scare me.

This report was posted on Ripoff Report on 07/08/2011 11:36 PM and is a permanent record located here: http://www.ripoffreport.com/reports/orange-county-pool-and-spa/internet/orange-county-pool-and-spa-the-owner-of-orange-county-pool-and-spa-harassed-me-internet-750872. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Oh James or Jim Koeppel we dont work for free

AUTHOR: ocpoolspa - (USA)

Jim Koeppel, James Koeppel of 20614 Birch Cir., Yorba Linda. 


The truth of the matter is not only are we not in the business of providing free advice, or providing free house calls with free advice on how to do it yourself,  we would never give anyone information on 'how to' change a pool or spa light from a liability standpoint alone so you don't hurt or kill yourself.  P

ool & spa lighting is THE most dangerous repair in swimming pools and if an amateur wants to attempt it that's fine, but we are not disclosing information on 'how to'... So when you kill yourself or your children are electrocuted to death because you were too cheap to pay ONLY $150 the first thing you're going to do is lawyer up and sue us for telling you how to do it.  It's clear the sort of vindictive person you are to badmouth us online when you DID NOT PAY A PENNY to us and expected FREE advice, we are not beholden to you.  Evidently being a psychologist ,jameswkoeppel.com/#!the-practice/c5mn

doesn't pay these days if you not only couldn't afford $150 to change a light and seal kit out with labor and expected our company to answer and pay for your phone call, our technician to drive to your home to look at your spa and provide you a quote then you had the audacity to ask him how to do it yourself?  We owe you NOTHING!  There's a level of legal culpability inherent if we told you how to do a potentially dangerous repair yourself and someone was hurt of killed!


OCPS has never had ONE legitimate complaint since 1996!  I ponder Jim, how often do you drive to a potential clients home to provide your services for FREE?


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