Complaint Review: Orange Lake Capital Management, Attn: Don Larson at 407-239-1031 - Kissimmee Florida
- Orange Lake Capital Management, Attn: Don Larson at 407-239-1031 8505 West Irlo Bronson Memorial Highway Kissimmee, Florida USA
- Phone: 1-407-477-7101
- Web: www.orangelake.com
- Category: Resorts
Orange Lake Capital Management, Attn: Don Larson at 407-239-1031 Capital Management Orange Lake ResortsOrange Lake Capital Management 8505 West Irlo Bronson Memorial HighwayKissimmee Florida 347471-407-477-71011-800-298-3706 (US)00-800-2806-2010 (UK) - Toll free1-407-239-1031 Faxcmanagement@orangelake.com time share, real estate, condos Kissimmee Florida
*REBUTTAL Individual responds: Consider yourself lucky
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Two years ago, summer 2015, while visiting Myrtle Beach, SC, we signed up for a vacation package for $999.00 with Orange Lake Capital Management, they are the timeshare company with International Hotel Group (IHG)-Holiday Inn, etc. Back in February 2017 they stopped deducting from our checking account. I had called and they told me we were all paid up. We finally chose our dates (as you cannot choose dates, but can choose location before you have it paid off) for July. We've called many, many times and verified 1. we were paid off and 2. everything was a go. They have also sent 4-5 confirmation emails as well. In June, 2017, we received a strange email from them stating our vacation package was cancelled. After hours and hours of research, I was finally told that it was cancelled due to an unpaid balance of $138.60. I asked why they stopped charging our bank account (it was a bank account, not even a credit card). The customer service rep stated they didn't know but they would annotate our account. The same CSR finally contacted me 5 days later that we would first need to send an email with my bankcard information. I thought it was strange, because initially, when we had to call them after we had gotten our new cards in the mail, they were able to take our payment information via the phone. At anyrate, after I received the run around talking to many, many different people, being transferred from department to department, I was finally told that I had to pay the balance by providing my card information in writing before they would reinstate my account. Not one person would ever tell me why they even cancelled our account and vacation package. I had explained to many people via email and phone call that all they had to do was call and I'd have gotten the $138.60 taken care of over the phone. Finally I was told to contact Don Larson via fax. I was like, wth? via fax? Really? I was also told that once I did pay the balance they would review my account and then determine whether or not they would even reinstate my account. The last CSR I spoke to, Jerry, would not even listen, he kept talking over me and after asking him to please stop talking so that I could explain my situation he still kept talkin nonsense over me!!! Finally, I said, Jerry, please shut up so I can talk, I've asked you many times and you are not listening. He then stated, well sir, I'm hanging up now. and he did!!!
Do not do any service with these guys, IHG and Orange Capital is a rip off! Now we will likely not get a refund. I'm filing a complaint with the BBB and the Virginia Common Weath Consumer agency. I know some people claim to have had a positive experience, however, I'm out over $800 that they will not refund and if I want my vacation package, I have to pay a balance first before they will even consider possibly, maybe reinstating my account and package! Seems like Orange Lake will wait until your final payment, cancel, not refund and you are screwed.
This report was posted on Ripoff Report on 06/26/2017 10:55 AM and is a permanent record located here: https://www.ripoffreport.com/reports/orange-lake-capital-management-attn-don-larson-at-407-239-1031/kissimmee-florida-34747/orange-lake-capital-management-attn-don-larson-at-407-239-1031-capital-management-orang-1381356. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Individual responds
Consider yourself lucky
AUTHOR: Randy - (United States)
SUBMITTED: Thursday, February 15, 2018
You are probably not aware, but after you pay your contract off, you will get billed every year for maintanance dues and taxes FOR LIFE...... Thats right you will pay those fees which by the way keep increasing every year 10-12%. You can not cancel your agreement with them, nor can you just walk away. They will and do file a lien on any of your personal property and file a lawsuit against you. So please take my advice, WALK AWAY AND DON'T LOOK BACK. Here are a few top lies they tell you;
We purchased a timeshare property on June 26, 2000. At that time we were told five of the biggest lies. A timeshare salesperson promised us the sun, moon, and stars in order to get us to walk out of a presentation as an owner.
1. Timeshare is a good investment. This is one of the biggest whoppers out there, and also one of the key ways timeshare salespeople will get prospective buyers to sign on.
2. You can make a lot of money renting out your week, if you choose not to use it for any reason. This is another form of bait used by timeshare scammers to reinforce the idea that timeshare is a good investment. The idea that you can make money on with your timeshare is absolutely false.
3. If you get tired of your timeshare you can easily resell it, and even make a profit. Timeshares are almost always sold at a loss on the resale market They are not easy to resell, and with reselling comes a whole other host of timeshare scam artists that charge fees to list your property on their website or require exorbitant amounts of money to execute a sale on your behalf.
4. Told a company will buy your old timeshare from you for a considerable amount of money (perhaps more than you paid for it), and that amount will be deducted from the purchase price of a new timeshare or applied as the down payment. Truth is, this simply does not happen. Timeshare salespeople have no intention of helping you get rid of an unwanted timeshare you already have, and these companies do not usually exist.
5. You will be able to trade your timeshare week for a stay anywhere in the world The way that timeshare weeks programs are set up do not make it very easy to trade for other locations, and many weeks timeshare owners have found that without banking a few years in advance, it is almost impossible to get their choice of resort and/or week.
The most fraud action is what they don't tell you.
1. Maintenance fee have no cap and increased 10-12% every year. If the resort suffers weather damages, even though the resort is insured, they pass that damage fees on to you. You will have to pay damages.
2. You cannot quit or just give up your property rights, you are locked into a "Lifetime" of paying dues and fees. If you choose to "Will" your property your heirs also inherit the lifetime fees and dues (even if they did not purchase the time share).
3. If you do choose to quit or stop paying fees and dues, and have stopped using the property, the resort can and will file a lien on any personal property that you own as well as file suit against you in court. They promise to ruin your personal credit.
4. They claim you cannot file bankruptcy to be relieved from those dues and maintenance fees. They want the guarantied increasing dues and maintenance fees you pay for your life time.
5. If those properties are so valuable, why won't the resort take them back, cancel your ownership and resell the property.
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