Complaint Review: Orbit Telecom
- Orbit Telecom
- Phone: 800-263-0206
- Category: Telephone Companies
Orbit Telecom Unauthorized charge on Qwest telephone bill Plantation, Florida Internet
*UPDATE Employee: Customer Care
I called the 800 number for ESBI, who I gather are just a billing company for Qwest. They transferred me to Orbit Telecom. Orbit Telecom (Sarah) said the charge was for 'enhanced voicemail service' and said they had my email address, birthdate and IP address (they never revealed it). Sarah at Orbit Telecom was very aggressive and obnoxious and insisted that we must have authorized these charges despite our objections. I told them I do not have a voicemail service nor any need for one and that the information they claimed to have is all publicly available.
No-one in my family ordered this service or authorized these charges. I requested the service be cancelled and all charges removed. They said it would take up to 2 months to do so! I told them I was not going to pay any unauthorized charges. We also called Qwest, repeated the story, and refused to pay the unauthorized part of the bill.
I was extrenmely surprised how easily a company can bill us (via our Qwest phone bill) for charges that we did not authorize. This is fraudulent and theft, pure and simple. Who knows how many people don't notice these charges and are ripped-off by these thieves.
This report was posted on Ripoff Report on 04/15/2008 11:18 AM and is a permanent record located here: http://www.ripoffreport.com/reports/orbit-telecom/internet/orbit-telecom-unauthorized-charge-on-qwest-telephone-bill-plantation-florida-internet-326209. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here: