Report: #423653

Complaint Review: Orbitz - internet

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Ripoff Report is Xcentric Ventures

Submitted: Fri, February 13, 2009
Updated: Fri, October 02, 2009
Reported By: — not available New Jersey

Author Confirmed

Why?

Orbitz www.Orbitz.com internet U.S.A.

Phone:
Web:
Category: Air Travel

Orbitz price assurance rip off, poor customer service... dont use orbitz!!! Internet

*UPDATE Employee: price assurance

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I've been using Orbitz for more than 5 years now and today i'm very upset. I booked a continental flight through orbitz. I believed they have the best price so i didnt bother to check price on continental's site. Later on i found out that orbitz offered me the same price for the same flight as on continental's official website. I just paid $7 for nothing. I think this is unacceptable cuz if they have the price assurance thing and the purpose of their site is to find ppl the "LOWEST FARE", then i should be paying lower price (includes taxes and fees) than what the official site offers.

Hellokitty888
not available, New Jersey
U.S.A.

This report was posted on Ripoff Report on 02/13/2009 01:17 AM and is a permanent record located here: https://www.ripoffreport.com/reports/orbitz/internet/orbitz-price-assurance-rip-off-poor-customer-service-dont-use-orbitz-internet-423653. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:

0Author

1Consumer

0Employee/Owner

#1 UPDATE Employee

price assurance

AUTHOR: jane - (USA)

SUBMITTED: Friday, October 02, 2009

POSTED: Friday, October 02, 2009

apparently you do not know what price assurance is, or just have not paid attention to what is on the Orbitz website. Price assurance is : if a person books a ticket at Oh let's say $150 on orbitz, and two days later someone else books the same exact ticket at a lower rate on orbitz, you will be refunded the difference. I think you are getting price assurance confused with price matching, because Orbitz doesn't match prices at all!!

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