Complaint Review: Orbitz.com - Internet
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- Author Not Confirmed
- Orbitz.com Internet United States of America
- Phone:
- Web: www.orbitz.com
- Category: Air Travel
Orbitz.com CheapTickets.com Offered one fare for airline tickets and increased it after they took my credit card information, Internet
*UPDATE Employee: Your Recent Orbitz Experience
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I am very unhappy with cheaptickets.com and orbitz.com. How could companies get away with a "bait and switch" operation like this? Offering flights for one price and then increasing the fares after I have entered my credit card information!
Here's what happened: I searched for flights, chose the result I wanted, entered my information, and at the last step was informed that the price for the tickets went up. I started the process all over again, thinking this was a glitch and it happened again! What kind of scam is this?
I called customer service, asking that they would either honor the price that they quoted me or please give me a voucher or promo code for a discount on my next flight--anything. The customer service rep said that not only could she honor the original flight, but that she would have to charge me an additional fee for booking over the phone. This is ridiculous!
AND,
I tried to book with Orbitz and then CheapTickets and got the exact same customer service rep on the phone! When I confronted her on this, she got flustered but would neither admit to or deny my accusation (in the friendliest of Indian call center voices, of course). What is going on? If they're both the same company, what's with the deception?
This report was posted on Ripoff Report on 04/13/2011 08:46 PM and is a permanent record located here: https://www.ripoffreport.com/reports/orbitzcom/internet/orbitzcom-cheapticketscom-offered-one-fare-for-airline-tickets-and-increased-it-after-th-717334. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Your Recent Orbitz Experience
AUTHOR: Custrelsgal - (U.S.A.)
SUBMITTED: Tuesday, April 19, 2011
Hi Scotty,
My name is Shalon with the Orbitz Customer Relations Team in Chicago. I saw your post, and would like to assist. Can you please email to me your Orbitz Record Locator, and I will review and respond to you. Our email address is customerrelations@Orbitz.com. Please include the website in which you posted on, and put attention to me in the subject line of the email.
I look forward to hearing from you.
Sincerely,
Shalon
Orbitz Customer Relations
Chicago, IL
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