Report: #478253

Complaint Review:

  • Submitted: Mon, August 10, 2009
  • Updated: Fri, November 20, 2009
  • Reported By: Prairieville Louisiana
    U.S.A. overcharged and price gouged, misrepresent fees Chicago Illinois

*Consumer Comment: Orbitz Fees

* : Hotel Charge

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On 8/9/09 I went to to shop for reasonable hotel reservations. Since Orbiz banner ads om many websites state that they have Hotel Price Assurance and lowest price guarantee, I used them for the first time. I found a hotel that was located in the city I was traveling to and found a rate of $114.30 for a Wingate by Wyndham. I booked with my credit card as per the site and printed out my reciept. I stayed at hotel as reserved and in the morning the hotel placed a express check out receipt under my door, showing total room charges to be only $86.48, including all taxes. The room rate was actually only $75.86. This means that anyone lese could have booked this room for $86.48 with taxes but charged me $114.30 to my card. Thats a fee of $27.82 to ORBITZ just for using their website. How is this saving anyone money? I contacted ORBITZ and the sales represenative apologized for the high fee and after speaking with a supervisor they only offered to send me a ORBITZ voucher for $27.82 of ORBITZ CREDIT. I feel as though I have been taken advantage of and gouged on fees and left with a silly voucher. I have fled a dispute with my credit card company for the difference. Am I not being reasonable? Was this a justifable charge just for using their site? I looked over all my printed pages and receipts from ORBITZ and there are no disclosure staements that state anything about how much their fee is period , no % or anything in writing. My guess is that millions of consumers are falling into the same preying hads of ORBITZ, only to be taken for a real ride.

Prairieville, Louisiana
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This report was posted on Ripoff Report on 08/10/2009 06:06 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Orbitz Fees

AUTHOR: Marty - (U.S.A.)

I had a similar experience to that of the original complainant, although the fee to Orbitz in my case was over $80 for a two-day stay.  I suspect I could have booked the room directly for less than $100/night.  In hindsight, I should have checked directly with the hotel, but I was making some last minute changes in a trip due to flu and did not make the effort.  I protested what I considered to be excessive charges directly with Orbitz, as well as through my credit card, but got no relief.  I have therefore chalked it up to experience and will not make the same mistake again.  I find Orbitz marketing materials misleading, in that they imply that the consumer saves by using them, which is clearly not the case.  I agree with the complainant that there is no disclosure of how fees are established.  However, I suspect that there is nothing "illegal" about their practices--maybe unethical, but unfortunately the law probably does not prohibit this type of practice. 

Although I doubt I will ever use Orbitz again, if I do, it will be only after confirming that I cannot get a better rate directly with the hotel or through another agency.  Based on what I have experienced, I doubt that will be the case. 

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Hotel Charge

AUTHOR: Custrelsgal - (U.S.A.)

Dear Wilcox:


Im with Orbitz Customer Relations Department and we saw your comment on Ripoff Reports regarding a hotel charge.


I would like to assist if I can. 


Please provide your Orbitz record locator and e-mail address so that I can review this matter and reach out to you in this regard.





Orbitz Customer Relations

Chicago, IL



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