Report: #156342

Complaint Review: Orchard Bank - Household Bank/HSBC

  • Submitted: Thu, September 08, 2005
  • Updated: Thu, September 08, 2005
  • Reported By: Hillsborough North Carolina
  • Orchard Bank - Household Bank/HSBC
    1301 E Tower Rd
    Schaumburg, Illinois
  • Phone: 503-2934037
  • Web:
  • Category: Banks

Orchard Bank - Household Bank/HSBC I received secured credit card 3 weeks after paying 35 rush processing. I activated the card, the next day my credit limit was gone. A charge of 146.00 was done by an unknown person and the card was not lost. Schaumburg Illinois

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Orchard Bank mastercard withdrew 200 dollars from my checking account to open secure account. Guaranteed I would have card in 7 days. Got card in 4 weeks. I activated card and went to use it at Food Lion. It was declined three times. I left store and called phone number on back of card. I was told I had used up my credit line. I asked what charges were made since I just activated it the day before. They told me I never ordered anything from I requested they cancel the card immediately for FRAUD.

They ask had I lost the card, I told them I just got it in the mail the day before and activated it the day before. They filed a fraud report. I week later I got a letter saying it was resolved. I got the new card 3 week later. I paid 94 dollars on old account number and 90 dollars on new account. My credit line still is not 300 dollars available credit as they promised. I never got the 146.00 dollars back that was fraudulently added to my account even though the letter they sent said it was credited and removed.

I called back again and asked what was going on. They transfered me to a dispute department who said I also need to file a report with them. I did that over the phone. They sent me another letter several days later saying it was fraud and I would received credit of 146.00.

As of today I have not seen a 300 dollar credit line. My payments are applied but the balance does not change. Something fraudulent is going on. I requested to received my money back fro the secure account and close this account. I have not gotten the information to close my account or the cash balance or savings account number my money is deposited into. HELP!!!

Hillsborough, North Carolina
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