Complaint Review: Orchard Bank - Salinas California
- Orchard Bank POB 80084, Salinas, California U.S.A.
- Phone: 503-245-9280
- Web:
- Category: Banks
Orchard Bank - HSBC Online payment processed 7 days before my paycheck arrived ripoff Salinas California
*Consumer Comment: A suggestion...
*Consumer Suggestion: write to orchard, don't call
*Consumer Suggestion: Yet another consumer ripped off by HSBC
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
Orchard Bank just processed my payment a week early. I have been using online payment. The payment was set for January 13, 2007 giving me time to deposit my paycheck. WITHOUT my permission, HSBC/ORCHARD BANK CREDIT CARD processed my payment 5 days early. My paycheck does not arrive until January 12, 2007. January 12th is my birthday. I am disabled and I just got out of the hospital. This obnoxious, illegal processing of my payment early will bounce five checks and the bank will attached fees of $35.00 to each bounced item. That is an excess of $300 in fees. I am furious. I did NOT authorize a payment to go through today. They illegally changed the date of my online payment. There has to be some banking rule to control fraud. This is fraud. Fraudulently processing early to benefit themselves. They wanted the money a week early, so they processed the money from my checking account. I specifically entered the date AFTER my paycheck and they intentionally changed the computer information. Please, tell me who to write, who to go to. I cannot call the phone number. Orchard Bank has sent all their customer services to the Phillapines and the customer service represntatives are reading queue cards. When you call customer service, they just repeat what the queue card says, over and over again, like a recording. They do not respond to any questions or complaints. It really is a sad situation. Before I signed up for this credit card, they had bright, intelligent people answering their customer service calls. Now, I can't even get customer service. Now, disabled, I am in a very bad situation due to Orchard Bank Mastercard owned by HBSC. I would settle to be able to contact the president of the U.S. location. I think he should be notified of this fraud. Not unless he has authorized this illegal action.
Joanna
Royal Palm Beach, Florida
U.S.A.
This report was posted on Ripoff Report on 01/09/2007 04:04 AM and is a permanent record located here: https://www.ripoffreport.com/reports/orchard-bank/salinas-california-93912-0084/orchard-bank-hsbc-online-payment-processed-7-days-before-my-paycheck-arrived-ripoff-sali-229477. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#3 Consumer Comment
A suggestion...
AUTHOR: Ken - (U.S.A.)
SUBMITTED: Tuesday, January 09, 2007
This won't help with what has already happened, but for future reference, never set up any kind of payments with the creditor directly. This gives them pretty much open access to your account, and they can draw funds at will, whenever they think they need to. What happened to you is an example of this.
Instead, set up the online payment at your bank or credit union's online banking site. This gives YOU control over the payments, and the creditor never sees your account numbers, nor do they have any access to your account. Another huge benefit is that you get confirmation of when the creditor will recieve the payment, and if you have paid on time but it arrives late, they will cover late fees.
#2 Consumer Suggestion
Yet another consumer ripped off by HSBC
AUTHOR: Karen - (U.S.A.)
SUBMITTED: Tuesday, January 09, 2007
I too have had problems with online payments to them in the past. Their website would not work properly to finalize my payment and as a result my payment was late. When I had the problem I immediately emailed them and informed them of the problem and told them I tried to make an ontime payment but was unable & wouldn't be responsible for late charges-guess what? They couldn't care less.
This is only 1 of the many problems I have had with them.
As for the foreigners answering the phones-I know what you mean about their script reading and I don't call anymore because I can't understand them. Their English is VERY poor.
Since you have internet access you might want to try filing a report with the Better Business Bureau, try a website called Lawyers & Settlements (I have filed a report with them and have been contacted about their wanting to file a class action suit) and do a search for a complaint against banks and credit cards. There is also a banking authority that looks into complaints and they will contact you.
Hope the info helps you.
#1 Consumer Suggestion
write to orchard, don't call
AUTHOR: Kevin - (U.S.A.)
SUBMITTED: Tuesday, January 09, 2007
Hello Joanna,
I read your post and saw that you set up automatic payment of your credit card bill with Orchard. Often, credit card companies change the due date by a few days. Example, with my Chase card. Last month it was due on the 19th. Month before it was the 17th. This coming month, it is due the 22nd. They change every month by a few days. Sometimes you are lucky enough to find one that keeps it the same every month (like Capital One)
Automatic payments can be really great if it's a bill taken out the same day each month. But on a payment as flexible as a credit card payment, I wouldn't agree to have that on autopay.
I know that you said you tried to contact them via the phone number. Since that hasn't worked for you I have another idea.
Usually, on your monthly bill, there are two addresses. One for you to send your payment to, and one for correspondence. I would send a letter to the correspondence address explaining the situation. You might get a response that way, and the letter will go to someone in the U.S.
The credit card companies actually make less money when you pay early. Finance charges are accrued based on your average daily balance. The earlier you pay, the lower your average daily balance. The lower that balance, the less they can charge your for interest. The dream for the credit card company and loan company would be the customer that pays right on the due date or just the day before, more interest that way. It would not have been to their benefit to draft your payment early.
Best of luck with Orchard.
Advertisers above have met our
strict standards for business conduct.