Report: #1041991

Complaint Review: Original Mattress Factory

  • Submitted: Tue, April 09, 2013
  • Updated: Thu, April 11, 2013
  • Reported By: Pitterpatty — Macedonia Ohio
  • Original Mattress Factory

    United States of America

Original Mattress Factory Another OMF RIPOFF , Internet

*REBUTTAL Owner of company: The Original Mattress Factory Reply

Show customers why they should trust your business over your competitors...

I was so glad to find this page and hope others will find it before they too become victims of these dishonest ppl. My husband and I did a lot of searching before we purchased our mattress from OMF. The one we tried in the showroom was so much better than what they sent to us. It felt like someone had a fist in our backs and both ends of the mattress were considerably lower than the middle. When lying down our heads were going downhill. It was horrible. We went back to the store the very next day and was told that we had to go to the main showroom which was in another town about 40 minutes away, so we did. I should ad that we were surprised when our salesman told us that we would have to pretty firm with them.

It took forever to get to talk to someone once we told them why we were there. We stood there for at least 20 minutes (really) before someone talked to us. They did send out a person who went through all the antics of measuring this and that and laid down on the mattress. I kid you not, his head was so far down that his face turned red from the blood rushing to his head. He then had the nerve to say that there was nothing wrong with the mattress.

They would not take the mattress back because they called it used. At that point we tried to sleep on it once. They told us we could buy another mattress for another 25% of the price plus delivery. I told them it was unacceptable and that they could just give me the one in the showroom which was so comfortable. They said no, that hundreds of ppl. had laid on it and it couldn't be sold. It was so much better than what they delivered to our home. We ended up getting rid of the whole set and purchasing another elsewhere. They do NOT stand by their product, nor is their mattress a quality product. They lie and just want to make the sale. I really believe that they put good quality in the showroom only. Buyer be ware!
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This report was posted on Ripoff Report on 04/09/2013 05:59 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 REBUTTAL Owner of company

The Original Mattress Factory Reply

AUTHOR: The Original Mattress Factory - ()

We are sorry to hear that you are unhappy with your product.  We would like to address your concerns, but we need a little more information (such as your name or invoice number).  Please give us at call at 216-661-8388 or email us at

Thank you,
The Original Mattress Factory
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