• Report: #471505
Complaint Review:


  • Submitted: Mon, July 20, 2009
  • Updated: Mon, July 20, 2009

  • Reported By:Scottsdale Arizona
6205 Lookout Rd Unit D Boulder, Colorado U.S.A.

OrthoWhite deceives on $1 offer, charging $80 and refusing full refund for return Boulder Colorado

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An online ad offers a free sample of tooth whitening gel for $1 shipping. When the item is shipped, another box with two tiny syringes of whitener is included in the box.

You are then notified by email that they have shipped your free sample (tiny syringe) along with the regular product (2 syringes) that will be charged to your credit card in the amount of pennies under $80.

Calling to cancel only prevents further shipments. After some argument, a partial refund was offered. You must have permission and a return authorization number to get this.
You are told that you cannot cancel the charge on your card, as they can prove that you agreed to their terms.

Interestingly, you can purchase a large bottle of whitener from your dentist for $15.

Scottsdale, Arizona

This report was posted on Ripoff Report on 07/20/2009 11:03 AM and is a permanent record located here: http://www.ripoffreport.com/reports/orthowhite/boulder-colorado-80301/orthowhite-deceives-on-1-offer-charging-80-and-refusing-full-refund-for-return-boulder-471505. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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