• Report: #963896
Complaint Review:

OTL Scoresense

  • Submitted: Fri, November 02, 2012
  • Updated: Fri, November 02, 2012

  • Reported By: justafieldvet — small town,not small mind Nebraska United States of America
OTL Scoresense
Internet United States of America

OTL Scoresense Deceptive Marketing; will not refund credit card charges Internet

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Used the online "free" credit report to evaluate my credit after my husbands death.  I did authorize a $29.95 charge for what I read as unlimited credit reporting for a full year.  I subsequently received MONTHLY charges of $29.95 for allegedly those same services.  When I noticed the billing after the initial 29.95 I called the 800 number on the credit card bill to 1) cancel membership effective immediately.  I spoke to "Anna" who persisited trying to upsell me on the services after I requested her to just cancel .  After her 3rd attempt to upsell I asked to speak to her supervisor.  Her supervisor was "in a meeting" but she could "send in a request" to corporate for a refund.  I declined and said I would wait for a supervisor who then magically could speak with me.  "Cornelius"  said he was unable to refund any charge.  He would email corporate and I would be contacted with a decision within 2-3 working days.  There was no physical way for me to speak with a living person in the refund dept as per Cornelius.  I told him while I was on hold waiting I was filing a complaint with Ripoff Report and filing a fraud charge with my credit card.

This report was posted on Ripoff Report on 11/02/2012 02:40 PM and is a permanent record located here: http://www.ripoffreport.com/reports/otl-scoresense/internet/otl-scoresense-deceptive-marketing-will-not-refund-credit-card-charges-internet-963896. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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