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Report: #684447

Complaint Review: outback steakhouse - Internet Internet

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  • Reported By: Shannon7937 — plymouth Minnesota United States of America
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  • outback steakhouse Internet United States of America

outback steakhouse horrible service and overall extremely unpleasant experience! Internet

*Consumer Comment: Perhaps you need a watch?

*Consumer Comment: Sounds like they're short on Personnel

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I went to the Outback Steakhouse in Woodbury Mn on a wednesday night. When I arrived i was told it was a five to fifteen minute wait. I took a seat at the bar to wait the place was empty, my five to fifteen minute wait turned in an hour. I was confused why it took so long on a wednesday night when there were tables open every where. When we got our table we sat there for another 20 mins before the server came over. The server took our drink order and ten minutes later our drinks came. After that we had to flag someone down to get the server to place our order. We order an app and the main course at the same time. Well our app showed up with our meal on top of the fact we didn't even get our salads.While we were eating a host and the bartender were aruging in front of us, which I felt was unprofessional and made me and my guest feel uncomfortable.almost two hours later we finished our meal and at that point we had to flag down the server again to get the bill. I felt the employees could care less about providing a decent dining experience for their guests.We got there at 7:15 pm and didnt get out of there until 9:45. I then called the manager the next day to tell him about the lack of service his staff provided. The manager didn't really seem to interested at even apologizing. At the end of our conversation the manager said he would mail a gift card for the poor service. Well we never received the gift card. I think this speaks volumes of the type of business they have running. I plan on never returning after all of this. I would rather spend my hard earned money else. please be advised if you are looking to have a nice evening out with a friend or love one please do not go to Outback, not worth your time or money!

This report was posted on Ripoff Report on 01/19/2011 02:39 PM and is a permanent record located here: https://www.ripoffreport.com/reports/outback-steakhouse/internet/outback-steakhouse-horrible-service-and-overall-extremely-unpleasant-experience-internet-684447. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Consumer Comment

Perhaps you need a watch?

AUTHOR: Robert - (U.S.A.)

POSTED: Thursday, January 20, 2011

That way you can actually check to see if theamount of timeyou "think"you spent could have actually occured.

You arrive at 7:15PM. You were quoted 5-15 minutes for a table but you were not seated for an hour. That puts you at 8:15PM. Now, it takes 20 minutes for them to take your drink order and another 10 minutes to get it. That now puts you at 8:45PM.

Now, at some point you ordered dinner. We don't know the time but the way you wrote this, it does not seem like it was right when you got your drinks. But let's use that as the time. You then state "almost two hours later we finished our meal". Well that now puts you at 10:45PM. Then after you finished your meal you had to "flag down" the server. Let's be generous on this one and say it only took 15 minutes. That now puts you out at 11PM.

But wait you stated you left at 9:45PM...how could that be? It couldn't be that some/all of your times were "exagerated"?

But even if all of this is true. If you were quoted 5-15 minutes when it got to about 20-30 minutes did you go up to the host/hostess and ask what is going on?

How come you didn't talk to the manager that night..BEFORE you paid your bill?

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#1 Consumer Comment

Sounds like they're short on Personnel

AUTHOR: Jim - (U.S.A.)

POSTED: Thursday, January 20, 2011

Ask if they need any help, they May offer you a Job.

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