• Report: #1361263
Complaint Review:

Outdoor Inflatable Lounger

  • Submitted: Sun, March 12, 2017
  • Updated: Sun, March 12, 2017

  • Reported By: MashaT — Berlin Alabama Germany
Outdoor Inflatable Lounger
3200 North America Drive, West Seneca, New York USA

Outdoor Inflatable Lounger www.florencescoveljewelry.comA N & Associates FlorenceScovel terrible customer service, unwillingness to return the money, placed an order on Dec. 14, product mailed on Jan. 5 Seneca New York

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I placed an order for one inflatable lounger on Dec. 14, 2016 (as a present for my 68-year old mother). The money was charged instantly. Christmas came and went, no product. I contacted the seller inquiring where the product was and got a BS reply - working overtime, the unexpectedly high volume of orders, will send shortly etc. I wrote back saying that if I didn't get it by Jan. 4, they needed to cancel my order, as I don't actually live at that address or in the country. I was staying at a rental place over Xmas and NYE and needed it shipped there by the time I left or not at all. On Jan. 5, as I was on the way to the airport, I got a notification that the product was shipped! When it arrived at the place where I no longer was, I had to ask neighbors for favors to have it Returned to Sender. When the package finally reached the sender, I asked again where my refund was, was told 5-7 business days. 5-7 business days came and went, no refund. After about 20-30 absolutely pointless emails, I submitted a PayPal claim and sure enough, the money was returned. On March 6, 2017. One week shy of 3 months, no product, and excruciating customer service. This was nothing but a gigantic waste of time. They are a terrible terrible company. Please don't order from them.       

This report was posted on Ripoff Report on 03/12/2017 12:07 PM and is a permanent record located here: http://www.ripoffreport.com/reports/outdoor-inflatable-lounger/seneca-new-york-14224/outdoor-inflatable-lounger-wwwflorencescoveljewelrycoma-n-associates-florencescovel-1361263. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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