Report: #1361263

Complaint Review: Outdoor Inflatable Lounger

  • Submitted: Sun, March 12, 2017
  • Updated: Sun, March 12, 2017
  • Reported By: MashaT — Berlin Alabama Germany
  • Outdoor Inflatable Lounger
    3200 North America Drive, West
    Seneca, New York
    USA

Outdoor Inflatable Lounger www.florencescoveljewelry.comA N & Associates FlorenceScovel terrible customer service, unwillingness to return the money, placed an order on Dec. 14, product mailed on Jan. 5 Seneca New York

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I placed an order for one inflatable lounger on Dec. 14, 2016 (as a present for my 68-year old mother). The money was charged instantly. Christmas came and went, no product. I contacted the seller inquiring where the product was and got a BS reply - working overtime, the unexpectedly high volume of orders, will send shortly etc. I wrote back saying that if I didn't get it by Jan. 4, they needed to cancel my order, as I don't actually live at that address or in the country. I was staying at a rental place over Xmas and NYE and needed it shipped there by the time I left or not at all. On Jan. 5, as I was on the way to the airport, I got a notification that the product was shipped! When it arrived at the place where I no longer was, I had to ask neighbors for favors to have it Returned to Sender. When the package finally reached the sender, I asked again where my refund was, was told 5-7 business days. 5-7 business days came and went, no refund. After about 20-30 absolutely pointless emails, I submitted a PayPal claim and sure enough, the money was returned. On March 6, 2017. One week shy of 3 months, no product, and excruciating customer service. This was nothing but a gigantic waste of time. They are a terrible terrible company. Please don't order from them.       

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This report was posted on Ripoff Report on 03/12/2017 12:07 PM and is a permanent record located here: http://www.ripoffreport.com/reports/outdoor-inflatable-lounger/seneca-new-york-14224/outdoor-inflatable-lounger-wwwflorencescoveljewelrycoma-n-associates-florencescovel-1361263. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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