OvernightPrints.com Shipped me the wrong order, late, refused to refund. Reprinted the order second time, wrong. Internet

I ordered 100 glossy, color, two-sided bookmarks.  The materials were date-sensitive.  The order arrived two days after the promised delivery date, and contained another customer's product. 

The on-line chat is an AI bot, and totally useless. Call and you're on terminal hold.  I submitted a request for refund via email.  The reply asked for scans of the shipping label, scans of the contents, and copies of the original order and original art  submitted.  The process was tedious and time-consuming.

The only recourse options offered were Reprint the Order (now useless) or Receive a Credit (not very helpful given I'll never use them again).

They reprinted the order, which again arrived two days after the promised date, and the contents are printed on one side only.  Totally useless.

Complete RIP-OFF