ED Magedson – Founder
Overstock Deals9135 Ridgeline Blvd Ste 125 Highlands Ranch, Colorado USA
Overstock Deals Plumbing Depot Failed to return money after returing merchandise to them Highlands Ranch Colorado
Overstock deals AKA Plumbing Depot failed to provide refund even though I shipped the item back to them at their request. In the end I was without an item and out $580.
On September 16, 2013 I purchased a nickel plated shower fixture from the plumbing depot for approximately $580. Plumbing depot sent me the incorrect item (a brass shower fixture) and I requested to return it for credit. They indicated they would charge me a 15% restocking fee and sent me a return slip to include with the item. I returned the item via USPS to the cost of $57.00. After 2 months I contacted Plumbing Depot regarding my refund and they informed me that they had no record of ever recieving the item. They indicated I needed to provide proof of tracking in order to obtain a refund. I requested they review their return area but they did not respond to my request. I left two messages for supervisors but never recieved a call back. Now I am out the $580 I paid for the item and I don't have anything to show for it. They have both my money and the item in their disorganized warehouse and as they stated there is "nothing I can do about it".
This report was posted on Ripoff Report on 01/20/2014 09:45 AM and is a permanent record located here: http://www.ripoffreport.com/reports/overstock-deals/highlands-ranch-colorado-80129/overstock-deals-plumbing-depot-failed-to-return-money-after-returing-merchandise-to-them-1116954. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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