ED Magedson – Founder
Overstock.com Twice tried to deliver a cheaper product than the item ordered Internet
I ordered the "Candice Olson Waterproof 300 Thread Count Mattress Pad ", and instead recived a pad tagged "WynRest". I complained to a customer service rep at overstock, who offered to send a replacement pad and credit me $10 back for my trouble. He also made clear that they would make a note to double check the replacement pad before it was to be delivered.
I never got that $10 store credit, and when I got the replacement pad, i noticed the package had been opened and resealed, and inside was the same "WynRest" pad, except this time the tag indicating that to be so was removed.
I contacted Overstock again, and let them know I got the same pad, except this time someone tried to cover up the fact that is is a cheaper pad, and not the Candice Olson pad. My concern that there was never a Candice Olson pad was ignored once again, and they actually gave me that store credit this time.
But my biggest concern is that this is what Overstock does. They pull the bait and switch scam, and poorly try to cover their tracks by tampering with product labels.
I warn all overstock customers to either shop elsewhere or check product labels if possible. I know this isn't the first time I have received a item not labeled so I never knew whether it was the correct item or not. This time, they didn't get the initial label removed, so I caught them in the act.
This report was posted on Ripoff Report on 05/14/2013 08:38 PM and is a permanent record located here: http://www.ripoffreport.com/reports/overstockcom/internet/roverstockcominternet-internet-overstockcom-twice-tried-to-deliver-a-cheaper-product-than-the-ite-1051012. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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