Report: #168939

Complaint Review:

  • Submitted: Thu, December 22, 2005
  • Updated: Thu, December 22, 2005
  • Reported By: Seattle Washington
    U.S.A. Shredded Merchandise! Extremely poor policies make customer service a dissatisfactory experience Internet

Show customers why they should trust your business over your competitors...

I ordered some Egyptian Cotton towels from Upon arrival I washed them, gentle cycle, and when I removed them from the washing machine, one of the bath towels was completely in shreds.

In order to have that single bath towel replaced, Overstock requires I return the entire set (at my expense) and engage in procedures to initiate a return AFTER they receive my merchandise.

I question any company that forces you to expend additional time, money, and effort to obtain what you've already purchased.

Having done several thousand dollars worth of business with in the past, this transaction guarantees I won't be dealing with them again.

Extremely poor policies make customer service a dissatisfactory experience.

Seattle, Washington
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This report was posted on Ripoff Report on 12/22/2005 12:32 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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