Oxyhealth Tried to have a chamber repaired, they want to sell me a new one Santa Fe Springs, California

It was listed on Ebay, and before I even bid on the chamber, I mailed the seller and we had an agreement, that the purchase price was contingent on inspection and everything checked out. As far as the condition of the chamber, the only reason I felt comfortable in  paying for it, was the great shape it was in. there was absolutely no marks, scratches, or ANY signs of wear and tear on the chamber. It looked like a brand new chamber, along with working correctly.

I don't mean to pester, but once again... what is meant by a "private seller"?  Was this an individual who advertised the chamber over a service like craigslist, or was this a business who may possibly be connected to OxyHealth LLC and you are unaware?

I bought this chamber from a private seller. As I said before, I bought this chamber on the condition and how well it performed every time I inflated it. I'm sorry it took so long to respond, but I just saw this post just today. You have gotten me thinking. I'm not usually paranoid, but what would be the chances of this "private seller" fixing the chamber just long enough to sell it?

Thanks so much for the info. I will explore this in detail. I think as long as I live, this will always be an issue I will never let go. 

Oxyhealth could care less about your filing a report regarding the explosion of their chamber and their atrocious customer service on Ripoff Report, Pissed Consumer, the Better Business Bureau, or any other consumer rating sites. If you want to hit Oxyhealth where it hurts, file an adverse event report with the FDA. Once you file an adverse event report with the FDA, it will remain searchable forever.  The FDA takes portable hyperbaric chamber safety very seriously! 

You can use this link to the MedWatch web site to file a report about the explosion of your Oxyhealth chamber - http://www.fda.gov/Safety/MedWatch/HowToReport/default.htm 

Once you have filed the report about Oxyhealth with the FDA, you can come back to Ripoff Report, Pissed Consumer, the Better Business Bureau, etc. and post the link to the adverse event report on these sites.  That will really get their attention! 

You state that you had to drive to Wisconsin to pick up the chamber.  Did you purchase the chamber from an entity in Wisconsin?  Was it a business or individual?  Could you please inform us of who you purchased the chamber from originally.  The question is not to lay blame on the seller, rather to ensure that the seller has no connection to OxyHealth.

Not only did I NOT demand that they repair it for free (I still have all emails) I also did not ask about the specifications of the chamber. I am smart enough to know about proprietary aspects of businesses. My only question to them was why it cannot be repaired. After several weeks go by, and basically getting blown off by emails, I did threaten to post on ripoffreport.com AND the better business Bureau. It was only AFTER they received my complaint from the BBB that I magically got a phone call with an explanation. They informed me that they would contest the complaint. I considered the matter dropped since all I was looking for was a reasonable explanation as to why it cannot be fixed, but as I can see from this rebuttal, that this company will go to great lengths to come up with any excuse to protect their reputation. Sandy, I hope this was not you that left this garbage rebuttal, because as you explained it to me, even though I am still upset about the whole thing, I seemed satisfied with the explanation, until this post.

Consumers must be careful when purchasing ANY used MEDICAL EQUIPMENT OVER 10 YEARS OLD from a PRIVATE PARTY. While many of our chambers last longer than 10 years (when used and cared for properly), a chamber may have been abused over time and be rendered irreparable.
 
This Individual purchased a 10 YEAR OLD chamber from a PRIVATE PARTY - not from us. Because this is an FDA regulated medical device, all chambers must be inspected by a testing facility (which requires us to ship to them and WE paid for it.) BEFORE it can be shipped to a repair facility (again, at our cost). Both parties inspect the chamber. This process takes several weeks before we can get information on the repairability of a chamber of this age.  The material of the chamber had been compromised (either due to improper cleaning over the years or improper storage) and could not be rebonded.   This Individual was informed of this and was offered a replacement bladder at a greatly reduced price.
 
He sent in an email asking to know about our bonding methods, current design and material specifications - information that is proprietary. He made reference to inflatable boats and how they can be repaired. We clarified that the FDA governs what adhesives and methods we can use for chamber repair because it is a medical device that you breathe in - the restrictions are much tougher. 
 
When we replace a bladder that is nonrepairable, we DESTROY the old bladder and register the serial number so people cannot resell something that is nonfunctioning (we dont repair and resell, as claimed by This Individual). It protects everyone in the long run.
 
The very day we received the chamber back from testing, we contacted This Individual and explained the situation.  We made offers to help with financing a new bladder (still at a heavily reduced price), etc. We tried our best to help him.  Instead he threatened to complain about our company/products all over the internet if we did not either repair his chamber or replace it FOR FREE he wanted to hold us hostage to his outrageous demands and pay his ransom on a product WE NEVER SOLD to him.
 
RESOLUTION: He purchased a chamber that has been delivering therapy for over 10 years from a PRIVATE PARTY.  We asked him what he wanted us to do with it since it couldnt be repaired. He wanted the chamber shipped back to him, which we did AT NO CHARGE to him.
 
Remember, a 10 year old car needs parts REPLACED sometimes they cannot be repaired.  We are sorry that this situation happened and was beyond our control.  BEFORE you purchase a chamber from a party that offers no warrantee, please CONTACT US.  You will save more money in the long run.  www.oxyhealth.com