On Nov 4th I decided to place an order with Ozbo because they were very cheap. I ordered six items: two grass mats, two triangle litter boxes and two square litter boxes. All items showed "In stock--ships in 24 hours" I just went with the basic flat rate shipping and figured it would be about 10 days. A week and a half later I has not heard anything about shipping so I check with the website and it said my order was "In Warehouse". I called to find out what the meant and was told that my order would be shipping out the nest day. I checked the next day and it showed the same. I figured that perhaps they only use USPS and the girl I spoke with on the phone forgot the next day was Veterans Day but that it would ship on Monday.
It did not, nor did it ship on Tuesday. On Wed. I did a live chat with someone who claimed to be the customer service manager. Her name was Tara. She apologized for the delay and said that everything is ready to go and would hip out tomorrow. You see the problem, according to Tara, was that the shipment of the square litter pans had been damaged so they re-ordered them and they just got them in. I asked her why that items had shown "In stock ships in 24 hours the whole time" and she blamed it on IT. So according to Tara they have everything there to go to ship out and I request that she ship it out today, not tomorrow and that she do it at an expedited manner at not additional cost to me. She says that she can't do that because the item that they had been waiting on ships in 24 hours and they got it in tht day. I explained to her that not only had I waited my 24 hours but had, in fact, waited 12 days for it to ship and that I wanted it shipped today and I wanted it send 2 day Fed Ex.
As this point she says that she cannot expedite the shipping and that the only person who could do so is her boss who is (surprise!) out sick today but she would have him call be tomorrow. I told her that makes no sense at all because he would probably get back to me end of business, if at all, and it would just delay my shipping further. I told her she and her boss couldn't possibly be the only two people in the company who could justify an expense of $17 to make a customer happy. She eventually agreed to go check something and has me hold on.
So Tara comes back and said she was just talking to the people in the warehouse and here is what she can do for me (I am thinking "Amazing! She is actually going to take care of this for me...wrong!!!). She says that she can ship out to me today the two grass mats, ONE of the triangle litter boxes which were supposed to have not been an issue to begin with and ONE of the square boxes. That she would ship it to me so I got it there on Sat (the day we spoke was Wed) but couldn't say how long it would be before the other items (yes...the one that was supposedly in stock all along and the one that they just got the shipment in that very day!) would come back. I, of course, just canceled my order. Dealing with them was simply not worth it. And here is the kicker...all items still show on stock on the website and I actually called pretending to be a prospective buyer and asked specifically if they had those items available in multiple quantities (I believe I said 4) available to ship within 24 hours and they said yes!