• Report: #298890
Complaint Review:

Pacific Coast Clearing Services

  • Submitted: Thu, January 10, 2008
  • Updated: Thu, February 02, 2012

  • Reported By:Gig Harbor Washington
Pacific Coast Clearing Services
5775 Soundview DR. #104 Gig Harbor, Washington U.S.A.

Pacific Coast Clearing Services Scam magazine sales Gig Harbor Washington

*UPDATE EX-employee responds: Ex PCCS Agent

*Consumer Comment: Only rip-off was the price.. received product

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

Started out as an innocent college freshman trying to help out another "college" student trying to make some cash. My daughter, at school in California was taken in by a sales pitch from a door-to-door magazine salesman.

Call her ignorant, naive, or whatever, but she thought she would help this guy out. So her and her roommates decided to get a one (1) year subscription from this person. After the sales pitch, they signed on the dotted line and gave the guy a credit card number for payment. As it turns out, she signed, THEN he filled out the sales receipt. After agreeing to a one (1) year subscription for $26, the "sales" person actually marked off a three (3) year subscription for $78. Ok, a college kid didn't read the fine print prior to signing. She was relying on the honesty of the "sales" person.

The night she bought the subscription, she then noticed the wrong amount and the wrong length of the subscription. She then called the number on the back of the sales receipt as it said she had three (3) days to cancel, that's after the salesperson told her she had ten (10) days to cancel. On first call, she received a recorded message that "all representatives are currently busy, please call back tomorrow." Then the phone automatically hung up. She called for five (5) days before she actually got a live person to answer the phone and, of course, they told her that it was to late to cancel as it was past the three days. They said that she signed a legally binding contract and she was obligated to pay and that they (the company) could do nothing about it.

This is a great scam for the company because all they have to do is say that the salesman was not trained that way and they don't advocate this type of sales tactic. What a load. If a company doesn't have any control of their "sales" staff, they should not be in business or at least pay the consequences for their shady sales tactics. My belief is the company knows full well what is happening. I did a google search and found bunches of complaints about this company throughout the country. Many were by different states Attorney Generals.

Long story short, the great mis-fortune for this company is that they happen to be in our home town. We were able to track them down and confront them. Prior to entering their office, my wife called the number on the back of the receipt and got the same automated message and hang up. As she entered the office, she noticed all of the office staff sitting at their desk doing who know what, but none of them were on the phone. Only after several rude and snide remarks from the worker bee that "greeted" us, did we threaten (not really a threat as we have followed thru) to go to the local police department, Better Business Bureau, and County Prosecutors office, as well as the State Attorney General, did they relent.

We are one of the (I'm certain) very fortunate few that were able to re-coup payment from this company. Had we not been located in their town, I'm sure we would not have been able to do this.

The life lesson learned for my college freshman is never, never, NEVER buy anything from any door-to-door sales people.

Gig Harbor, Washington

This report was posted on Ripoff Report on 01/10/2008 02:46 PM and is a permanent record located here: http://www.ripoffreport.com/reports/pacific-coast-clearing-services/gig-harbor-washington-98335/pacific-coast-clearing-services-scam-magazine-sales-gig-harbor-washington-298890. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Pacific Coast Clearing Services

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE EX-employee responds

Ex PCCS Agent

AUTHOR: mamame22007 - (United States of America)

Good morning.  I used to work for PCCS in 2003 and 2004, a few months each time.  I have heard many stories about people getting ripped off by door-to-door sales people.  However, I do have to stick up for PCCS, at least the crews I was on.  I know for a fact that, when the sales agent does fill out the forms correctly, buyers get their magazines.  I also know that, at least the boss that I had, was very particular about what we were allowed to say and what we weren't.  He was also very careful of who he had training people to be sure that we were trained properly, as well as effectively.

I do have a lot of empathy for what has happened to you and your family.  That was absolutely wrong, and I am very glad that you did manage to get reimbursement.  Again, referring to my experience with the crew I was on, that person would have been sent home immediately.

I do not think it's right to absolutely advise against door-to-door sales people.  They work long walking hours in the rain, snow, sleet, or sun.  Most of them are good people and deserve a chance to at least be heard out.  I would recommend reading the fine print and making sure the agent has fully completed the receipt before exiting.  I would also actually say that paying cash would be the best way.  No sensitive information.  And, the managers count the receipts and the agents get in quite a bit of trouble if even one is missing...I have seen two people (two different companies) get sent home for being short a receipt.  Therefore, the agents have to turn in the cash.

Again, I am sorry for your negative experience.
Respond to this report!
What's this?

#2 Consumer Comment

Only rip-off was the price.. received product

AUTHOR: GummiRabbit - (United States of America)

Well about 4 months back I had a young man come to my door, very charming, fast talker, talking about going to Italy.. blah blah blah... I ended up subscribing for 20 issues of a certain magazine, and just like many other people, was very suspicious of whether or not this was a scam. I paid with a debit card, figuring maybe I could talk to my bank later on if I don't receive the magazines as promised. After looking up the company name online and reading all the complaints, I got really nervous thinking, yep, my money's gone... Anyway, I decided to wait it out instead of stopping the transaction just because when I thought about it, I signed up for the magazine to help the kid out... I didn't order it because I knew I always wanted a subscription to that magazine. I actually don't really even like magazines... so anyway, as I was saying, I did this to help this kid out, so whether or not this money was actually going towards receiving a magazine didn't really matter much to me. I just figured, well, if I don't get them, I know to never let them talk me into this again. So now for the surprising part...

Today I am very happy to announce that my first magazine has arrived! Yes, it took 4 months and yes, I still think I greatly overpaid for it but, I did in fact receive my first magazine and I'm sure the rest will be coming too. I was shocked, but pleased, so I felt I had to come and give them some positive feedback for once. I will admit, I do not like their process like everyone else. They're fast talkers which make it hard to say no, and I really feel uncomfortable with door-to-door sales as it is because these days, it's hard to trust people.. So anyway, if you're wondering if you made a bad decision, all I can say is, I have had a positive experience (as far as actually receiving my product), and since most of the people who left complaints stopped their payments instead of waiting it out (which I honestly don't blame them, I was tempted to do so also), I say you just never know unless you wait and see. If you're more worried about getting something in return rather than just signing up to help someone else, than don't take the risk. But, if you're genuinely willing to help the kid out, then you've done your part and just have some faith that they'll do the right thing.. And I would recommend not paying cash... ;)
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?