Report: #1019278

Complaint Review: Pacific Coast Home Solutions

  • Submitted: Sat, February 23, 2013
  • Updated: Sat, February 23, 2013
  • Reported By: Consumer — Suburb in southern CA California United States of America
  • Pacific Coast Home Solutions

    United States of America

Pacific Coast Home Solutions Over-zealous marketing should be a red-flag Internet

Show customers why they should trust your business over your competitors...

I decided not to buy windows from this company because they were over-priced. Now that I've had a chance to look at consumer complaints and reflect, I agree with most of them, and should have known something was wrong. I'm on the do-not-call list and they hounded me until I made an appointment.  They did not confirm my appointment the day before as they said they would, and called again on the day of the appointment and said the appointment was 5 minutes ago--it was actually over 30 minutes ago.  They would not let up at that point, and I finally told them I had other plans for my day off, but they promised it would be less than an hour so I agreed to squeeze them in.

In fact, they ended up staying 4.5 hours. Their sales people were nice, but when we couldn't agree on a price, their head honcho got on the phone with me and started the whole sales pitch again. I was so tired by then I finally just told him I was done and handed the phone to the sales person.  Here's the thing.  I've have several quotes for windows in the past and their starting AND ending price (which I would "get" with Pacific if I promised to do testimonials, etc) were way higher than anything I've ever been quoted in the past.  This was supposed to be their discounted price!  They could not give me firm numbers on financing, yet wanted me to give them $1,000 as a good faith deposit.  Said I had to show good faith as the consumer? They wanted me to give two total strangers who came to my house, cash!  Their manager guy on the phone was actually trying to change my color choice on the phone!  That tells me they really didn't have that option or maybe it cost them more. Not my problem. 

Their desperation should have been the sure sign that they are not a good business to deal with.  When a business is good, word of mouth, quality products and service will keep it in business. It doesn't need all that hard-core telemarketing and arm-twisting (the whole ploy about using my testimonial, which interestingly--another red flag--requires my promise to not discuss price with anyone). Give me a break.

I just viewed their testimonial videos on their website. They are so poorly produced it's embarrasing. You can't even hear what the customer is saying, and they don't show the weird is that?  I'm so glad I didn't do business with them.
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This report was posted on Ripoff Report on 02/23/2013 07:06 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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