Report: #1325371

Complaint Review: Pacific credit group llc Emporium

  • Submitted: Tue, August 30, 2016
  • Updated: Tue, August 30, 2016
  • Reported By: Jquest — New Bedford Massachusetts USA
  • Pacific credit group llc Emporium

    Internet
    USA

Pacific credit group llc Emporium Emporium I paid them for the first payment and was then told I my account was suspended and now they won't refund my money Internet

*REBUTTAL Owner of company: Response from Emporium

*Consumer Comment: SAME PROBLEM AS ABOVE.

*REBUTTAL Owner of company: Response from Emporium

*Consumer Comment: Still not taken care of!!

*REBUTTAL Owner of company: Response from Emporium

Show customers why they should trust your business over your competitors...

 I placed an order with emporium an online store that provides a credit line and I was given a line of credit.. I was billed right off the bat and then when over a week went by and I was told my order had not shipped which I was told it would within a day or two I called. I was told that my account was canceled with no explanation why or why I had not been notified. I then asked for a fefund of the money I was billed I was told I'd get a refund in 7-10 days. which seemed crazy that it only takes a day or two with any other company I've dealt with but waited 14 days and. no refund. I then called and from then on just been getting the run around its been over a month and have not been refunded.

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This report was posted on Ripoff Report on 08/30/2016 06:19 AM and is a permanent record located here: http://www.ripoffreport.com/reports/pacific-credit-group-llc-emporium/internet/pacific-credit-group-llc-emporium-emporium-i-paid-them-for-the-first-payment-and-was-th-1325371. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
2Consumer
3Employee/Owner

#1 REBUTTAL Owner of company

Response from Emporium

AUTHOR: Emporium Retail - (USA)

Hello,

We can assist you.

Please email us at escalations@vnuretail.com with the following information:

1. Your full name

2. Your order number

3. Your phone number

4. Reference your complaint #1325371

Thank you,

Emporium Customer Care

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#2 Consumer Comment

SAME PROBLEM AS ABOVE.

AUTHOR: Disturbed Consumer - (USA)

I am so frustrated that I cannot get any issues resolved.

I have called, emailed, chatted, sent messages and no resolution.

Who can I contact?

 

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#3 REBUTTAL Owner of company

Response from Emporium

AUTHOR: Emporium Retail - (USA)

Hello,

Thank you for your reply.

We would like to work with you to get your issue resolved. In order to do so, may you please email us at escalations@vnuretail.com.  

Once we have your information, we will work diligently on resolving this matter.

 

Sincerely, 

Emporium

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#4 Consumer Comment

Still not taken care of!!

AUTHOR: Anonymous - (USA)

 I have called and emailed CS multiple times and I am still being charged for something I never received! This has been the most horrible and disturbing experience of my life. I am going out of my way, spending my time and energy to fix an issue that should be very easily taken care of and instead I'm being ignored and given the run around.

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#5 REBUTTAL Owner of company

Response from Emporium

AUTHOR: Emporium Retail - (USA)

Hello,

Emporium strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. 

We understand your concerns, and will do what we can to issue you your refund.

For us to look into your order, please email us your full name, phone number, and order number to escalations@vnuretail.com 

We look forward to working with you to get your issue resolved.

Sincerely,
Emporium Team

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