• Report: #1113317
Complaint Review:

Pacific Naturals

  • Submitted: Mon, January 06, 2014
  • Updated: Mon, January 06, 2014

  • Reported By: P.E. — Indianapolis Indiana
Pacific Naturals
2049 North Lincoln Street Burbank, California USA

Pacific Naturals Free "Trial" of products winds up costing nearly $150 Burbank California

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Products that I signed up to "Trial" for 16 days arrived 12 days after I ordered, it was right before the holidays, and right up against a weekend.  When I ordered, I received no confirmation in email so I had no way to track the order.  There were no cancellation instructions or customer service contact information included with the order.  There was no receipt included in the package so I wasn't even sure if / how much was being charged until I looked at my credit card statement.

There was no way to cancel online.  Customer service was non-existent on the weekend (included in the 16 day trial period).  There is a $6 restocking fee for all returned items (per bottle) and btw, any opened items are non-returnable.  So, if you open them and they are defective, you can't return them.



This report was posted on Ripoff Report on 01/06/2014 12:31 PM and is a permanent record located here: http://www.ripoffreport.com/reports/pacific-naturals/burbank-california-91504/pacific-naturals-free-trial-of-products-winds-up-costing-nearly-150-burbank-california-1113317. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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