Pack And Ride refused to refund payment when they could not perform Richmond Virginia

Pack and Ride, Inc. contracts for moving trailers to be dropped and left so customers can fill the trailers and schedule pick up and delivery to the move destination. On the day of my scheduled trailer drop I was notified by Pack and Ride that their contract trailer provider would not deliver to my origin for drop off. This was a disaster that required me to rent another truck and hire labor to move everything across town to the trailer dispatch yard. Pack and Ride collected nearly $600 profit to arrange for the trailer delivery and claims that they have no risk for performance if the trailer is not delivered. Beware! Once they have your money they do not return calls and refuse to accept responsibility for not meeting the Move Contract terms.

After many calls, I was finally told that if I promised not to report them they would refund $63 of the $1590 contract amount. This was not acceptable since my added costs were well over $300. The entire value of their service is to have a trailer delivered so the customer can fill it in several days. Then it is picked up and delivered to the destination to be unloaded in several days. However, they want to keep their full margin even if they do not perform and YOU ARE ON YOUR OWN TO GET IT DONE. So, BEWARE!!! if anything goes wrong on the drop or the delivery you could be totally screwed like me. I was able to accomplish the move but it was not what my contract stated and it could have been a huge disaster - especially if they had not delivered to the destination. Essentially, if you pay Pack and Ride you get nothing but a gamble with a huge risk if it does not work out. No business should make a profit with no risk to perform!

Goodguy
Midlothian, Virginia
U.S.A.