I bought a pool and spa package at Paddock in 05/2000. It was $35,912. I pay $339.54 per month for 240 months. They promised a great pool for the price and said because it was a lot more money than the competitors I could expext the best quality.
Well they tore up my yard front and back, shot concrete on my neighbors house(and refused to clean it up) they also damaged his landscape which I had to fix to keep piece between us.
Nothing but problems. The tile was never finished , they we're supposed to clean off the nerky coating from the grout and never did. Through the install the tiler was repitively coming up with emergencies and had to leave telling me another customers pool had to be finished.
Well the lack of Paddocks job foreman checking in on this pushed the completion date from 7/15/2000 to apprx. 9/2000 just to the end of that summers swim season.
The tile also had to be refinished in several areas from not being level and also just falling off the pool walls in several locations.
They ripped me off for whats called the PC 2000 a self cleaning built in system. In three years I've had to exchange pump parts and put several dollars in chemicals to try and keep the pool clean.
Well after all the arguing they finally came out for a fee and fixed the cleaning system siting the original contractor installed the wrong size nozzle causing the housing to my pumps and motor to explode several times.
So after three years of headaches I went to the store where I purchased the pool and the manager called the owner of Paddock up. Ed Gizz. They promised to come out and fix the tile grout , cracks in the deck, flush the broken chunks of tile from my system, exhange the diving board base that has rusted (prematurely), and fix all the plumbing problems.
Well they said they would send their best man out , Gene, how funny Gene was the super for the original construction. Well Gene was supposed to be her bright and early one day in October and I took the day off from work to meet him. He quietly showed up and put a sorry I missed you card on my door. I got about 5 of those during the original construction.
I called the main office and they explained that he'll show up in 2 more weeks and this time he would specifically use the door bell , a practice they don't like to use because it may bother some customers. Well they never showed up.
If you are thinking about buying a pool, please don't use Paddock , I have pictures of their version of quality if you'd like to see them email me. They're a rotten company who'll only respond to threats of lawsuit. They had their chances to make good but refuse to. A simple case of Take The Money And Run.