• Report: #459748

Complaint Review: Palm Beach Jewelry

  • Submitted: Mon, June 08, 2009
  • Updated: Mon, June 08, 2009

  • Reported By:HARRISONBURG Virginia
Palm Beach Jewelry
www.palmbeachjewelry.com Internet U.S.A.

Palm Beach Jewelry completely Lied about entire purchase Internet

*UPDATE Employee: PalmBeachJewelry.com is reaching out to you

*Author of original report: UPDATE

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I placed an order for a ring a week ago. When I placed the order, the item said IN STOCK. The next day, I checked the status of my order. It had said BACK ORDERED. I cross-checked this with the website for my item, it still said IN STOCK. I immediately called the company. I explained that I needed this ring for immediate delivery. I had ordered it on a Wednesday, and I needed the ring by Monday.

If I could not get the ring by then, I wanted to cancel my order and buy from another company. The company insisted that what I was reading was wrong. She explained to me that the ring was shipped today (Thursday) and that it would arrive on Monday. I explained to her that I could not track the package and my order status only said BACK ORDERED and that it will be in stock on Saturday. Again, the company told me that it was shipped and that it was expected to arrive on Monday.

Today (Monday), I called the company, again. Of course the ring had not arrived today. The company explained that the order is being processed and will be shipped tomorrow (Tuesday) at the earliest. I told her my situation and how the company had lied to me. She put me on hold....

She came back and said that the order had been shipped already, and I should expect it any day now. Since I have been lied to before, I wanted to her to explain what day it was shipped, when it would arrive, and where it was. I could understand how they could see this information with UPS but I could not. She put me on hold again...

She comes back says the exact same thing to me, again. I said that I wanted to know the exact information. She puts me on hold one more time.

When she returns, she told me that it will be shipped today, and to expect it on Thursday. I told her that your company had lied to me and that I do not need it that date. She said there was nothing she could do for me, and hung up.

DO NOT ORDER FROM THIS COMPANY, I will be surprised if I even receive my order. I am going to call back and see if I will get a different story this time.


This report was posted on Ripoff Report on 06/08/2009 02:53 PM and is a permanent record located here: http://www.ripoffreport.com/reports/palm-beach-jewelry/internet/palm-beach-jewelry-completely-lied-about-entire-purchase-internet-459748. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

PalmBeachJewelry.com is reaching out to you

AUTHOR: Customer Service team - ()

Dear Samuel

We strive daily to ensure that all our customers are handled in a professional manner and that all issues are resolved in a timely manner.  We do ask that if you have any further issues, to contact us directly at 888-299-4116 and we will be more than happy to rectify the situation.

Thank you,

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#2 Author of original report


AUTHOR: Samuel - (U.S.A.)

I did call back...The order was not shipped yet....It will be shipped tomorrow. When I tried to speak with a supervisor, 3 times, the company put me on hold for approximately 15 minutes. I did not speak to the supervisor.
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