Complaint Review: Panasonic - Elgin Illinois
- Panasonic www.panasonic.com Elgin, Illinois U.S.A.
- Phone: 800-211-7262
- Web:
- Category: TVs & VCRs
Panasonic Terrible Quality Televisions the business that doesnt give a dam Charlotte North carolina
*Author of original report: PANASONIC FINALLY COMES THROUGH
*Author of original report: Panasonic finally calls-haha
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On 9/03/00 I bought a big screen Panasonic TV, PT51DX80A, for $1500.00 at Circut City. Exactly 2 years, 5 days later the tv goes on the blink.
first I had a Circut City repair person come to my house, charges me $79.00 and can not figure out what is wrong with it.
I tried to contact Panasonic over phone 15 times over 5 days, I was always on hold for 15/30 minutes at a time without speaking to anyone.
During this time I tried to send emails. Replies would tell me to call.....oh yeah....sure..hire some people to answer your phones.
I had also looked up the "authorized independent service repair centers" in my area. I called 1 of the 2 listed. They came out, picked up my TV on 12/16/02, charged me $110.00.
Finally, on the same day after 4 more calls and holds I spoke to "Terry". He understood my problem, oh yeah, a 2 year old tv should not be doing that, please fax us the repair estimate when you get it.
Meanwhile, my tv is taking a vacation, I can not afford because I am thinking a $500 repair bill is coming. It goes from Charlotte NC to Kernersville NC? without my knowledge. I continue to call and call and call...
Surprise!!! On 2/17/03....yes over 2 months later, I get a phone call from Audio video repair center, Pnasonic's "Authorized Independent Repair Center". this is when i find out my tv is in another city and the repair bill is $1015.81.
It seems the DP Board is bad..wow mamam this usually does not happen on these sets.
Meanwhile back at the big screen tv-less homefront, I sit waiting for Panasonic to contact me. I have faxed, called and ect.
Hell, I can buy a brand new one now for $1400.00. It seems to me when you spend that kind of money on a product, it should hold up better then that. I have owned all brands of televisions, this is the first Panasonic.......and the last.
BTW...in my den now is a 19" Samsung that is 18 years old (bought when my son was a baby). This tv looks pretty good compared to a $1000.00 repair bill every 2 years.
Oh yeah, I am going to get my tv back unfixed, unless Panasonic pays for the bill, I think I will turn it into a litter box for my cat. If you have anyone creative uses for this piece of junk, please let me know. Do Not Buy Panasonic!!!!
Kim
charlotte, North Carolina
U.S.A.
This report was posted on Ripoff Report on 02/20/2003 06:42 AM and is a permanent record located here: https://www.ripoffreport.com/reports/panasonic/elgin-illinois-60123/panasonic-terrible-quality-televisions-the-business-that-doesnt-give-a-dam-charlotte-north-46162. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
PANASONIC FINALLY COMES THROUGH
AUTHOR: Kim - (U.S.A.)
SUBMITTED: Monday, July 07, 2003
In Feb. 03, Panasonic per Bill Baack agreed to fix my television excluding labor
#1 Author of original report
Panasonic finally calls-haha
AUTHOR: Kim - (U.S.A.)
SUBMITTED: Thursday, February 20, 2003
Panasonic finally called they offered me $100.00 or to let me buy a new 51" tv for $1500.00 .... wow, now isn't that nice. Now I know I am old but they must think I am senile. I bet everyone wants to pay $1500.00 for a new tv every 2 years. BTW...these same tv's have been on sale in the Sunday ads for $1400.00. Please check out there web page it states that Customer service is our key, hey it's worth the laugh I guess
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