• Report: #975190
Complaint Review:


  • Submitted: Wed, November 28, 2012
  • Updated: Wed, November 28, 2012

  • Reported By: Green Fragment — Bancroft Other Canada
Internet United States of America

Pandawill MoneyBookers Double Charging, Terrible Customer service, stealing, denying liers! Internet

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Ok so This week , i decided to buy my cousin a rc car for his birthday from Pandawill.com it looked trusted had some cool reviews..ok ok site checks out fine so i ordered the Red Coke can Rc Car..it came to 13.30 plus shipping and handling from Singapore. got my bank confirmation email Under MONEYBOOKERS, and a tracking NO# so 4 days go by no rc car yet  and ...well i wanted one to, too race his you know, Fun things.. this time though i ordered a different color..and made it fed ex express shipping paid 15 extra bucks for it..whcih came to $26.38..ok high difference between the other and this price, but that s fine, you gotta spend a little to have fun...ok well i checked my bank account and it went through fine under MONEYBOOKERS, checked my email got my tracking no# and my transaction receipt again, fine fine.

Well the next morning I go to the Corner store  and my card says insufficient funds? I said i Swear i had $30 on there this morning...well i had to scrounge for gas money then. Well I went home and checked my account , and in my account it says MB*MONEYBO V.26.38 i look and thats 3 transactions from them??? I'am thinking what the hell is this? so i Check  my email for this 3rd transaction email i got from the previous 2....well there isnt one not a single thing...i check my spam..nothing , i check the trash bin which still has stuff from a month ago...so its not in any of those!! so i contacted the company, (23 some odd times) and 4/23 people replied after 5 days. All of them said we only received money for 2 cars not 3. So i'am thinking what is my bank doing? . [continued below]....

so i contacted them and they said they have no clue what that is but the guy i was talking to noticed something very suspicious about the lettering difference in the transaction. He said that if they change a letter in it they will take the bank info and try to bill you multiple times!! i said how do i get my money back? He said You cant the only 2 things you can do is put a block payment on them which is 17 dollars a month, or contact them and tell them to stop taking money out, cause after 3 more times they do that, it will add up to more than a hundred dollars! So seeing there poor customer service i had no luck with that all said i have only paid for 2. So i placed a Block Order on them...$17 plus $27=$44 this company has costed me and all the time and effort to get this company to reply!  and i hear now that this company sells broken items to customers. There customer service was so terrible they spelled so many things wrong in the email!(not like mine isnt terrible)  they were very rude telling me to stop being so impatient! This Company is terrible. stay far away!!! very very far away!

This report was posted on Ripoff Report on 11/28/2012 04:45 PM and is a permanent record located here: http://www.ripoffreport.com/reports/pandawill/internet/pandawill-moneybookers-double-charging-terrible-customer-service-stealing-denying-liers-975190. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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