• Report: #1128673
Complaint Review:

Panorama Towing

  • Submitted: Thu, March 06, 2014
  • Updated: Thu, March 06, 2014

  • Reported By: Ima Trucker — Southaven Mississippi
Panorama Towing
25671 Springbrook Ave Santa Clarita, California USA

Panorama Towing Beware of Panorama Towing Santa Clarita California

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This past Tuesday, my semi-truck broke down in Frazier Park, California.

* A telephone call for assistance was made to Panorama Towing On February 25th, 2014 at 8am PST.

* A rate of $150 per hour with a 2 hour minimum was given.

* A truck was dispatched to the scene at 830am PST.

* The Truck arrived on site at 930am PST.

* Despite being told that the truck and trailer weighed 4,000 lbs., they stated that their intention was load it up by hand with 2 men.

* They said they could handle it and after they realized they needed a pallet jack, the first drivers offered to go get the jack. However, management told them no and they would send another truck instead.

* The second truck didn't show up until 4 hours later at 130pm PST and was at the scene for a total of 30 minutes.

* The towing company's address is actually only around 5 miles away from the scene of the breakdown according to our GPS.

They billed us for 5 hours for a tow over this distance.

* Realistically, this should have cost me $800. However, they are billing me $4,500 + $400/day storage!!!

* And, until I pay their ridiculous bill, they are holding my truck and trailer hostage, along with a client's load that is now seriously past due.

* And, to top it off, they never bothered to contact us for authorization for any of the additional charges.

Is this what a reputable company does?

This report was posted on Ripoff Report on 03/06/2014 06:50 AM and is a permanent record located here: http://www.ripoffreport.com/reports/panorama-towing/santa-clarita-california-91350/panorama-towing-beware-of-panorama-towing-santa-clarita-california-1128673. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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