• Report: #330388
Complaint Review:

Papa Johns Pizza

  • Submitted: Sat, May 03, 2008
  • Updated: Sat, December 06, 2008

  • Reported By:Ofallon Missouri
Papa Johns Pizza
922 Hwy K Ofallon, Missouri U.S.A.

Papa Johns Pizza The Worse Service Ever Ofallon Missouri

*UPDATE Employee: Ex-manager/New Driver View

*Consumer Comment: Papa Johns has terrible Customer Service

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Wow I can't believe that I am writing this. There is an old saying that states; "Screw me once shame on you but screw me twice shame on me." Ever heard of this? Well, I want to tell you about Papa Johns Pizza. I am starting to think that it may not just be a bad store but maybe it is the concept of the entire company. Some time ago I was on my way out of town to a meeting and there was a Papa Johns Pizza close to where the meeting was going to be held. I ordered the pizza from my cell phone so it would be ready for me to pick it up soon. First, I almost did not find the place. There was no sign to be seen from any street. I found out later they were remodeling the building and all of the signs were removed. I still think they could have had some kind of signage. Anyway I picked up my pizza and left.

When I got to the meeting there were two others that I was meeting. I said lets go ahead and eat the pizza before it gets any colder. This was cool and so was the pizza. This was the worse pizza I think any of us had ever eaten. Will a couple days later when I was entering my receipt into my ledger I thought, you know I really should complain to someone as that was really bad pizza. So I called and talked to a manager that pretty much in short words told me to take a hike. I was told that if I wanted to come by sometime they would give me a new pizza free of charge but I told him they were 50 miles away as I was there for a company meeting and would not be back in that area anytime soon. So, I found a district office phone number and called them. They at least acted like they cared and sent me a coupon for a large pizza of my choice. Well when I got the coupon it was for store completely out of my area, so I called them back and they told me that was the only coupon they had and if I had any trouble cashing it in to let them know. So today I ran across the coupon again and decided that Pizza sounded good. So I asked the wife to call and order the Pizza. She did and told them it was a free coupon from the corporate office. They said no problem but could be paying $1.88 for the delivery. My wife asked me this and I said sure that would be fair with the high cost of gas. Then a few minuets latter we received a call back from the Papa Johns store and informed us the manager said no way were they delivering a free pizza even if we offered to pay $2.00 delivery. So I thought for a minuet and then called the store back and informed them I would be there in a couple of minuets to get my free pizza.

When I got there I was treated like I had done something wrong and when I asked to speak to the manager I was told he was too busy to talk to me. So, here is a classic story of not just bad customer service but what I would classify as NO CUSTOMER SERVICE!!!!!!!!!!!!!
Needlessly I will never order another Papa Johns Pizza again and I will do everything I can to tell as many people as I know this story so they too will know what kind of a company this really is. If I already had a problem with the company wither it was from this store or not I think that since I offered to pay $2.00 for the delivery that the store manager should have done everything he could to make sure I was happy with the service.

Ofallon, Missouri

This report was posted on Ripoff Report on 05/03/2008 06:29 PM and is a permanent record located here: http://www.ripoffreport.com/reports/papa-johns-pizza/ofallon-missouri-63366/papa-johns-pizza-the-worse-service-ever-ofallon-missouri-330388. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Ex-manager/New Driver View

AUTHOR: Rchristy121 - (U.S.A.)

I have been with the company for over 2 years in several stores in Indiana. The company you went to off the top of my head is a franchise store. You can call corporate all you want about them but there is no real way they can force a store to do anything since it's privately owned. I'd know because I have worked at a couple of these stores.

If I am mistaken and it is a corporate store, your best bet is to contact the person they call a District Operator. This is the best solution because a corporate store can no longer refuse to deliver an order regardless of the price of the order. I do agree that they should charge you a delivery charge since they are offering the service to deliver your order whereas you picked it up in the first place. But for them to refuse an order is stupidity. Loss of sales anyone?

Also, managers have the ability to remove a delivery charge if you do ask...just doesn't happen often.

The crap that this store has done should not reflect the company as a whole. Corporate office was nice enough to send out a free pizza coupon did they not? Please aim your words at the store itself and not the company.

I've ran a store for a year and customers loved the store....they loved the service...and they definately loved how we took care of them. It all depends on what manager you get.

Please don't cut the company out of your choices for dinner. Just remember if they want to lose the sales, that's their perogotive. There are many other stores who would be happy to shine where the others have failed.
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#2 Consumer Comment

Papa Johns has terrible Customer Service

AUTHOR: Diburning - (U.S.A.)

I've had many bad experiences with papa john's and I reported them in the complaints section on their website. Well, the complaints go to the store itself. Apparently they do not have a customer service department in corporate!

I just ordered another pizza. I didn't want to but my grandmother demands it.
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