Report: #1412945

Complaint Review: PaperTelevision LLC

  • Submitted: Tue, November 21, 2017
  • Updated: Sun, November 26, 2017
  • Reported By: Software_Purchaser — Rowville Victoria Australia
  • PaperTelevision LLC

    Cincinnati, Ohio
    United States

PaperTelevision LLC MapifyPro Refuse to provide services, respond to emails or refund purchase as promised Cincinnati Ohio

Show customers why they should trust your business over your competitors...

Purchased MapifyPro from PaperTelevision LLC but it was not available for immediate download - Given I was working on a specific project with a deadline, I needed the software then and there which usually isn't an unrealistic expectation with 99.9% of other software vendors in the world providing immediate access to purchases (or at least the dozens of vendors I've dealt with in my day to day business operations) and also, given we're in the age of the internet! 

Sent emails requesting the software ASAP as they had happily taken my money but not delivered the product and I was working to a deadline - Finally got a response which said "sorry we made you wait a whole hour" - Completely minimising my concerns and treating me like I was completely unfounded, unwarranted and unreasonable with my issues and concerns.

I responded by saying - I don't really want to deal with a company that has that sort of attitude with their customers, please refund my purchase. [continued below]....

..... To which they replied - Fine, i'll look into a refund - "we don't want you as a customer either"!

Great! Or so I thought - It has been over 2 weeks and still no refund and I have written them 7 times asking for my refund or at least a status update and they have not responded once - they have completely ignored me. - can't get a response out of them and can't get my money back.

Avoid this company - if you're not happy with their service, they just say "we don't want you as a customer and then ignore you" - That's fine, I don't really want to have to deal with them ever again either, but you don't get to also keep my money and not provide feedback or support!

Just s***** customer service and clearly s***** moral ethics.

 

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This report was posted on Ripoff Report on 11/21/2017 04:06 PM and is a permanent record located here: http://www.ripoffreport.com/reports/papertelevision-llc/cincinnati-ohio/papertelevision-llc-mapifypro-refuse-to-provide-services-respond-to-emails-or-refund-pur-1412945. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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