We "googled" the internet to find a wholesaler of parachute cord for making survival bracelets. We own a small retail store and have had numerous requests to carry "paracord" for bracelets.
We found a company called "Wholesale Parachute Cord" which had good color choices and good prices so we placed our first order. We had to order a minimum of five of the 1000-foot spools to qualify for "wholesale" which was no problem. We ordered 10 for our first order but were not told that 4 were back ordered. The 6 arrived quickly and we started selling them....it was a hit and we sold it like crazy! After numerous calls and emails regarding our back ordered spools, we finally decided to order other colors that were in stock. When doing this, we found that 3 of our colors were actually in stock but they were not shipped.
We ordered 8 spools and they were all shipped promptly. When they arrived, they were not all the same size spools....some were as much as 2 pounds lighter than others. We immediately called the company and was put on the phone with the Manager. After we told him our spools were not all the same size, I asked him what the spools were supposed to weigh. He told me different colors weighed differently. What? Did he think I fell off the cabbage truck!?! I told him...."I don't think so." I asked him if he was the Manager or the Owner of the company and he told me he was the owner. I asked him his name and he told me "John". I asked for his last name and he said something like "Abbassi" and he said, "Do you want my social security number, too?" I said, "Ok...sure." He said, "Then I tell you....go to He**!" (He had a foreign accent...not that that is a bad thing....just to identify his voice if you want to call.)
I was appalled. I didn't know what to say at first. Then I asked if this was the way they talked to all their customers who had a problem with a shipment. He said I was the only person ever to call regarding a shipment. (I now know that is a lie, b/c the BBB in Charlotte, NC has 17 registered complaints...which I failed to check before placing my first order.)
Anyway, he agreed to send me a "Return Authorization Number" for me to return the entire 8 spools and he would credit my business credit card along with the original shipping cost. He then proceeded to tell me to send everything back and to NEVER call his business again....EVER! At this point, I decided to hang up b/c he became very rude and shouting.
So, even though the product appeared to be a good quality, the company owner or manager or whomever "John" is, lacks in customer service skills. I suppose his business is doing so well, that he does not care if he loses me as a customer.
I personally think he was rolling off 100-300 feet from some of the spools and selling them as full 1000-foot spools. Since his company also sells 100-300 feet packages of this same paracord, he was probably selling the same 100-300 feet twice, if you know what I mean. I think this company is one to be watched very carefully if anyone thinks about doing business with them.
They operate about 15 different military-type businesses with different websites for each of them, but they all have the same fax and phone number. I guess this is a case of "BUYER BEWARE."