Report: #992322

Complaint Review: Paranormal Research Society LLC

  • Submitted: Sun, January 06, 2013
  • Updated: Thu, January 10, 2013
  • Reported By: Disillusioned — Ripped Off Florida United States of America
  • Paranormal Research Society LLC
    4820 Smith Creek Parkway, #105
    Raleigh, North Carolina
    United States of America

Show customers why they should trust your business over your competitors...

First of all let me state I used to be a huge fan of PRS and Ryan Buell.  I took one webinar that was very good and then signed up for another "Demonology" which as yet to be finished over a year later, with LOTS of promises to do so. Not to mention another webinar "I am Six" in which were promised interviews with the family and also that recordings would be posted if we had missed a night of class. This also has never been done.  Also I can't tell you how many times we have been left wondering if we have class tonight only to be informed at the very last minute and late I might add.that class is cancelled or whatever.  This should have been an indication to me that we aren't important except for our $$.   I can live with that but what I can't live with any longer is being ignored about a refund of $600 owed to myself and friend for a "FT 15" that NEVER happened. 

In July of 2012 we signed up to attend a field trip put on by PRS in Orlando in September. We opted for a regular ticket making 3 payments for a total of $308 each.  These payments were made via Eventbrite and Paypal. The original location for the event was to be the Hard Rock Hotel in Orlando, we opted to not stay there due to the expense of the rooms, but prepaid for our hotel closeby.  We were given a tentative schedule with all these wonderful things planned and were very excited about our trip.  The day before the event while we were picking up our rental car we rec'd an email from Sergey stating Ryan was ill and the event was postponed but if we wanted a refund please allow him till the end of the week to give us the information on how to go about it.  Being our hotel was paid for already and the car we went ahead and went to Orlando. This incurred way more expenses as we had to pay for more things to do because the event was not happening.  Also let me mention that 2 weeks before the event they changed the location from the Hard rock to another hotel which didnt effect us but many other's had booked and paid the deposit on their rooms there.
When we returned from our trip I emailed PRS asking about refund and what we need to do. On September 26th I received the following:

"We have received your request for a refund for 2 Standard tickets. We are sorry to hear that we were not able to meet your satisfaction. PRS will do its best to make it up to you.  Please allow at least 3-5 business days for your request to be processed.  Due to recent high volume of requests, the processing time will take longer than usual.  We apologize for the inconvenience.  You also have the option of requesting a credit towards a future PRS event or webinar. Sincerely,PRS"

I wrote them back and politely told them that we did not wish to attend another events and please refund our $$.  Heard absolutely nothing back and when emailed only received automated responses.  After about a month or so and feeling I had been more than patient with the situation I contacted Paypal who of course did nothing and then Eventbrite and was told they could do nothing.

Finally on November 25th almost 3 months after the first email I got this:

"As we stated before...We understand that some of you may insist on asking for refunds before the new outline for the postponed event is announced. Unfortunately with the sunk cost for the event, the uncertain count of how many refunds we are to expect and other expenses we are not able to issue to refunds to everyone right away. If you had already emailed us requesting a refund, you do not have to email us again. You are on the list as one who has requested a refund.
Thank you,

I had NEVER been told this information and sunk cost for what? They did nothing? We do not want to attend the event, we don't have the $$ not the desire!  Then just like another person who has complained on here I too was banished from facebook pages and attacked for posting questions or comments about refunds. Even told that me wanting the $$ back in time for Christmas was unreasonable.

This is the most unprofessionally run organization i have ever had contact with.  They have no concern and have proved that via their lack of consideration and communication.  I am sorry if Ryan is sick but that should not be affecting our getting refunds. What really pisses me off is that before they have taken care of this they move onto advertising other events and their precious "Bureau"

I might never get my money back however now that I have an address I will be filing a formal complaint with someone that might be able to help. I just want it known and i'm sure all the PRS worshippers will try and respond to this...what kind of rip off organization this is.  Sorry I don't worship at the altar of St. Buell!
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This report was posted on Ripoff Report on 01/06/2013 02:44 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 Author of original report

A year Later

AUTHOR: Patient Long Enough - ()

Still no classes and no word!  After the new date was supposedly announced I did let them know I couldn't attend as they had asked me to do and received a nasty email response bascially saying i was out of luck!  

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#2 Consumer Comment

Ft15 too late

AUTHOR: Lee - (United States of America)

Too late for PRS. Wonder if our Detective from Polk County had anything to do with this sudden email? Sorry but all the criminal reports are done, or will be done by tomorrow. A day late and a lot of dollars lost!
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#3 Author of original report

New FT Announced

AUTHOR: Patient Long Enough - (USA)

So I get an email announcing the new FT 15 and now that the new FT is announced as per their email to me in november, I had to wait for my refund until the new plans were announced so there should be no issue now for returning my $$ as I am not wanting or able to attend this.  Now we shall see what happens. 

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#4 Author of original report

True Colors Showing

AUTHOR: Disillusioned - (United States of America)

When i posted something in the webinar FB page last night about Demonology not happening I was attacked by "i don't believe in bullying" Mr. Buell himself and told I should leave the group.  His true colors came out big time! 
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#5 Consumer Comment


AUTHOR: Diane - (United States of America)

I was also in the Demonology class that was never finished. The classes were postponed time and time again. At the time we were all concerned for his health, and actually suggested for him to take some time off in order to get better. He seemed to appreciate the suggestions, and took us up on our offer. That was over a year ago, and we still have not resumed class. Ryan is doing much better, so why haven't the classes resumed? 
A few months back he sent out an email stating that Father Bob and Michelle Belanger was going to finish teaching the course for his students. Hallelujah the classes were going to continue, or so we thought. When a close friend asked Father Bob when the class was going to resume, he was unaware of the situation nor had spoken to Ryan about it. Now I am pretty sure that Father Bob did not lie about this.

Other classes have come and gone, yet the Demonology class is still pending. Others might think it is ok to allow empty promises to continue, but I think too highly of myself to not continue to hand over my money to someone who just doesn't seem to give a d**n. I'm done. 
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#6 Author of original report


AUTHOR: Disillusioned - (United States of America)

Even though i stated above in my complaint that I could live with the webinar issues it really does bother me.  To not have finished a class over a year later. I think just before the new year Buell posted how he's doing much better and will resume class and a schedule was to be posted that weekend....yeah that happened!  It's just become laughable because that's all I can do. I will NEVER EVER again purchase any Class, fieldtrip or even a book that is related to this organization. In fact I'm very close to tossing out the DVD's and Mr. Buell's book...i think i will. will not get what you pay for with this shotty rip off Paranormal Research Society.  
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#7 Consumer Comment

In response to anonymous about webinars

AUTHOR: Lee - (United States of America)

While you may think that you have been well served, I do not. I paid over $50 for the "I am six" webinars. The details that were provided stated that the family involved would be taking part in it to help understand more completely what has happened to them. To my surprise, forum members were told by a family member who posted quite often that PRS neither asked them to participate or asked their permission. I was horrified that they would further victimize this family.

The webinar was postponed several times over at least a 3 month period. We had also been promised access to the recorded event in case we were unable to attend the actual date after so many date changes. I was unable to attend and could not access or find said webinar.

In addition, we were given another webinar to be hosted by Ryan Buell that was in fact hosted by Sergey poberezhny. It ended up being an hour or so of bs with chatting about random useless blather.

That is not what I paid for. In addition, since I was owed a partial refund for the disaster of the Salem field trip, I was told by the very short term employee, Luke, that it would be free for me and not to worry about it. He would take care of my refund. Luke suddenly stopped answering emails, as did all PRS officers. Then suddenly they stated that he had left them for a better job. I can only surmise that he either was not paid, like other former employees (that Ryan personally told me were "disgruntled") or he realized what type of organization he worked for. That means I am also short $50 and never got what was promised. Again.
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#8 Consumer Comment

Webinar Issue

AUTHOR: Anonymous - (United States of America)

I cannot speak to the event refund complaint, but my experience with the webinars has been satisfactory despite any issues.  I have taken several webinars from PRS, including the I AM SIX one.  Whenever there was any delay with a class, even if it had to be pushed back by just a week, we were given an extra class or classes to make up for it.  For a couple of the webinars,  I was given nearly double the number of classes promised.   

I more than got my money's worth for what I paid for the webinars.  Furthermore, this cost PRS extra in terms of both their time to teach the extra classes and in paying for the webinar system to present them.  That is hardly the actions of a group that is out to rip anyone off.

The complainant failed to mention that the Demonology class is being taught by Ryan Buell, who became seriously ill after starting to teach the class and was diagnosed with pancreatic cancer not long afterwards.  This was communicated to the webinar attendees.
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